Knowledge article is showing up as sys id in global search

[Dhara1]

Hello All,

I am trying to search a knowledge article in ServiceNow global search or in Agent workspace global search, but it is showing sys id. Please find below screenshot.

Any idea on how to fix this?

Thanks in advance.

[Dhara1]

@Ajay Sharma2   Yes, display value is true but still no luck!

[Dhara1]

@Akash4 

I did try Regenerate Text Index for kb knowledge in Production and that did not work!

[Ivan Betev]

Hey @Dhara1 ,

Try this:

1. Open kb_knowledge table (kb_knowledge.LIST)

2. Select Text_search view and make sure that "Short Description" field is first

3. Clear the cache using "cache.do" command, and try to search again

Regards, Ivan

[Dhara1]

@Ivan Betev 

short description is the first field I confirmed and cache.do also didn't work

[Ivan Betev]

Hello @Dhara1 ,

This is how you call the cache.do command:

Article also describing the issue: Global search results display sys_ids as the titles for one or more search group matches. - Support ...

Regards, Ivan