Knowledge article results from AI Search returns undefined sys_id

[Alex Gonzales]

Hi All,

Im having problem with AI Search. Whenever Im searching on to the typeheadsearch. And clicking one of the search result that is a knowledge article. 

It redirects me to knowledge article page but "sys_id" from url parameter is undefined

Anyone else having the same problem?

[Brent A]

Yes we started experiencing this same issue after updating the Employee Center Pro plugin and their dependent plugins. We updated to version 27.0.2.

If anyone has suggestions would love to hear them. Thanks.

[Alex Gonzales · Accepted solution]

Found the solution, try Service Portal> Ai search> Search result action

then add your portal to the records needed

[OGeza]

Hi @Alex Gonzales ,

I'm currently facing the same issue. Can you please elaborate exactly what do you mean by "add your portal to the records needed"? 

Thank you in advance!

[Paul McNamara]

Hey Alex,

Great find, but when I configure my AI Search Results Action Configuration,   I'm able to update the action name but on the Payload Query Parameters, I need to set number = sysparm_article.  Number is not available in the drop down.  I exported the XML of the record, made the change, and re-imported (don't do that, bad Paul....)    and it fixed the issue.  Did you find a way to do it without bad practice? 

Thanks