Knowledge Article Translation

[Piyush_Kolhe]

How to show knowledge article in default English language to logged in user if translated version of knowledge article is not present in user's preferred language?

Tried to set system property 'glide.knowman.search.default_language' but still it is not working as expected.

[MaxMixali]

Hi you can try this way:

1: Enable Translation Management Property

Property: glide.knowman.translation.enable_translation_task
Value: true (lowercase is correct - uppercase "True" won't work)
Location: sys_properties.list
NOTE: Enables the Translation Management feature and makes the Languages field visible on KB records

2: Make Languages Field Visible

The Languages field is a List Collector field that becomes available after enabling the property
It often appears briefly then disappears due to client scripts - this is normal behavior
Solution: Add it to form layout and unlock it
Path: Knowledge > Administration > Knowledge Bases → Configure > Form Layout

3: Configure Languages

The "Languages" field controls which languages are allowed for articles in that specific KB
English should be included if you want English articles
This is a restrictive setting - users can only create articles in selected languages
Once configured, articles can only be created in these languages

4: Auto-create Translation Tasks

The "Auto-create translation tasks" checkbox exists on the km_knowledge_base record
When checked: automatically creates translation tasks when an article is published