Knowledge Article visibility to end user

[shristy2]

We have default knowledge base , in which all the articles are present.

But when i impersonate as end user and looks for the knowledge article it doesnot appear.

it looks like the above fig.

end users's view :

my view :

can u please guide me on this>?

how can   i make it visible for end user?

[Mujtaba Amin Bh]

I guess there is some user criteria added to your KB.

You can add "Can Read" related list to your KB and check if it restricts end users.

For more info check ServiceNow KB: Understanding User Criteria and ACLs in Knowledge v3 (KB0550924)

[Gowrisankar Sat]

Hi Shristy,

Can you confirm which version of knowledge management you are using?

If you migrated to V3 from V2, then the Knowledge Base Version for Knowledge will be V2 and legacy ACL's should work.

If you still want to make use of user criteria which is introduced in V3, you have change the version which applies on pre knowledge v3 knowledge bases:

For this go to this system property: glide.knowman.preknowledge3.kb_version and change it to 3, but make sure there are no other knowledge bases with v2.