knowledge article work notes

[garyeaves]

Hi

We are having an issue trying to hide 'work notes' added to a knowledge record from appearing in the comments section of a knowledge article. I have set the property glide.knowman.show_user_feedback to 'onload' so comments appear but this includes work notes as well which i want to hide from non knowledge admins. i have tried an ACL but this doesn't seem to work.

Thanks

[Community Alums]

@Siddhartha Kapa 

Did you ever figure this out?  I am quite confused by this as well. 

[Brian Lancaster]

When I tested this I could only see work notes if I was login as a licensed user (aka user with itil). As a regular end user I could not see the work notes.