Hi, this has been asked before on the forums but the answers are still unclear.
In the workspace, I'd like to attach a KB article from the Agent Assist to an interaction and have it appear in a related list. Just like how it works for incidents with the "Attached Knowledge" related list.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854171
This is what this KB article says about it:
So the interaction doesn't extend from task table like incident does. What if it were extended from task? What would be the consequences of that?
I've been following the steps given on this thread about the topic (steps are similar to the KB article posted above), and have already created a new table and relationship.
The step I can't figure out is how to create a custom UI action to attach knowledge to the interaction. Is it even required? Can't I use the attach button from agent assist?
Any help would be greatly appreciated!
