Knowledge base article toolbar

Ashley45
Tera Contributor

Since upgrading to Tokyo when creating a new Knowledge Article i seem to be missing some functions on the toolbar. This is how it looks now

Ashley45_0-1667589269592.png

This is how it looked before

Ashley45_1-1667589307846.png

i took a look at both system properties glide.ui.html.editor.v4.toolbar.line1 & glide.ui.html.editor.v4.toolbar.line2

and they show all the correct buttons in the choice.

Ashley45_2-1667589381022.png

 

could something else be overriding these properties to make those other buttons not appear?

 

 

1 ACCEPTED SOLUTION

emir
ServiceNow Employee
ServiceNow Employee

it does show the same thing, but it also does show you this:

emir_0-1667837471187.png

and since you talk about knowledge and that is the example given, maybe try the steps identified and see if you have an override for that table.

Here is example of mine, where I just added the item in green that was not there before:

emir_1-1667837694714.png

 

 

View solution in original post

3 REPLIES 3

emir
ServiceNow Employee
ServiceNow Employee

some tables override the default property, see more here

Ashley45
Tera Contributor

that article shows the same thing i verified above

 

emir
ServiceNow Employee
ServiceNow Employee

it does show the same thing, but it also does show you this:

emir_0-1667837471187.png

and since you talk about knowledge and that is the example given, maybe try the steps identified and see if you have an override for that table.

Here is example of mine, where I just added the item in green that was not there before:

emir_1-1667837694714.png