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Resolved! How to restrict access to records based on a condition?

Hi, I want to restrict access to records and want the user only see the records where he is requester. requester is a reference field from another table. I tried doing it via read ACL and given following condition = but its not working answer = false...

Resolved! List_updater role - read only form

Hi everyone,   I need to allow certain users to edit several tickets at the same time in the list view. I gave them the "list_updater" role, however contrary to what happens with the admin users, the form that is displayed after choosing the option "...

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Carlos52 by Tera Expert
  • 1734 Views
  • 4 replies
  • 0 helpfuls

Resolved! GlideDateTime not working as expected.

Hi SNC, Please see this, I do not understand why this return false? I get false for >> gs.info(today>incoming); var today = gs.nowDateTime() var incoming = '28-08-2022 12:00 AM'; gs.info(today); gs.info(incoming); gs.info(today>incoming);

Kingstan M by Kilo Sage
  • 1636 Views
  • 9 replies
  • 1 helpfuls

Resolved! SLA Flow Designer error

Evening all  Hoping that someone has come across the same issue and might be able to point out. So I have a flow designer SLA flow. In that flow when it hits 50/75% timer it carrys out a look up record action which looks at the task_sla table on sys ...

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CandyDee by Kilo Sage
  • 1478 Views
  • 2 replies
  • 1 helpfuls

Retire Button Visible

I want to make the Retire button visible to authors in the knowledge article. currently the author cannot retire the article .   I got a requirement to   makethe retire button visible to authors so that ,they can retire the article 

OOB rules to close request, item and task?

Does anyone know what the Out of the Box rules are that close an item and request once a task is closed? I found the task closer business rule but this is on the request level.I'm needing to add a new closed state to tasks. When this closed state is ...

Allison3 by Kilo Guru
  • 4801 Views
  • 6 replies
  • 2 helpfuls

Resolved! PUT method endpoint

I have integrated ServiceNow and Jira using rest message. Now I want that whenever any change is made to the incident record in ServiceNow, it should also get updated on Jira. For this I am using PUT method. The endpoint for PUT method I am using is ...

Shalika by Tera Expert
  • 1604 Views
  • 12 replies
  • 1 helpfuls

How to give access to a user with a specific role to view "Data sources" (sys_data_source) and for them to load the records and transform it?

I wanted to have users with a specific role to view "Data sources" (sys_data_source) and for them to load the records and have the ability to transform it.  I created a module with a URL link type which I was hoping would redirect to "Data Sources" ...

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Resolved! How do I get the values of multi row variable set in workflow.

How can I access a particular field value of a Multi Row variable set to a workflow? I need the value of Level in workflow to trigger approval.. I tried below but its returning undefined: answer = ifScript();var mrvs = current.variables.Grants;//repl...

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Rashmi11 by Tera Contributor
  • 3907 Views
  • 11 replies
  • 4 helpfuls