Resolved! How to update incident record from one instance like A to another instance like B (integration)
Operation will be like GET,POST,UPDATE by using REST API concept (integration in serviceNow)
Forum Posts
Resolved! Enabling System Definition
Hi, I have hidden the "System Definition" application by unticking the active checkbox. It is now not available in the left side menu. How do you get it back? This article does not say anything about this: https://docs.servicenow.com/bundle/tokyo-pla...
Resolved! How to populate user reference field with created by user of the record
Hi everyone, how can I populate a user reference field with created by user of the record? Thanks for help.
Resolved! Unable to fetch the key value for JSON parsed in Javascript getting undefined message
Hi Team, Please suggest inputs, I have javascript variable which I made stringify() to convert to javascript string and made JSON.parse() . When I am trying to fetch the key value it is showing undefined message but that value exist in JSON object.ex...
Resolved! List collector variable without reference table
Hi team, My requirement is that to have 10 to 15choices where I should allow the users to select multiple values However I want to achieve this without a reference table,because we have role based ACL on question_choice table which is restricting the...
Resolved! set field mandatory in catalog for a select box variable
Hi , I have a requirement that a variable tto be mandatory upon selection of any value for that select box variable and variable to become non-mandatory again if value is none . so , I have written below onchange catalog client script but variable ...
Resolved! Regarding a run script working in background script not in workflow
Hi Experts, I have created a workflow where a user needs to get added into groups which he selects in the list collector on a catalog item form. The Script to add user is working in background script but not in workflow runscript. Did I miss somethin...
Resolved! CMDB Scripting
whenever a user becomes part of 'managed by' or 'owned by' to any ci then he should be added to a group. I have created a new group for that named as cmdb_members. And Similarly, if user is removed from managed_by or owned_by from any ci then he shou...
Need help with Embedded URL for direct Live agent chat
Hi,We have enabled only Live Agent chat, by deactivating the Virtual Agent using some configuration steps. We will be piloting our Agent chat in our production instance, in the process we need to redirect the users from our Insite portal when click o...
Resolved! Not able to edit Kb articles
Hello, Some of Kb articles in our system have no versions listed in Article versions related list, because of which we are not able to edit them. Checkout option is not available. When we retire the knowledge article still we are not able to edit the...
Allowing snc_external role to upload attachements
Hello everyone,So in my instance i have activated the external user registration and i need these registered users to be able to download attachements on a record producer.Is there anyway to bypass snc_external users not being able to use attachement...
Roles for create Update Sets
Hi all, I need to allow some users to be able to create and manage their own update sets. I tried to use the default role called teamdev_user but when I assign this role to a specific user it doesn't show the option to create a local update set Revi...
Style date picker for UI Page
Hi everyone,I am working on implementing a date picker for a UI page. I have the following snippet in my HTML code-field:<div><g:ui_date class="form-control" id ="report_start_date" name="report_start_date"/></div> Which displays like this:However, I...
Preventing Navigation History Entries for iFrames
Hello, I have an iframe on a custom UI page that contains an src that points to a table in list view. My issue is that this iframe's list view page is landing in the user's navigation history, which I do not want. How do I keep the target page (src) ...
Resolved! LDAP authentication
We've had to rebuild the configs on our Firewall and it looks like this has affected our LDAP authentication. Currently only users who had an existing session are able to log into Service-Now. Any new login attempts get an error saying "Your account ...
