Resolved! 'Name' field in sys_user table
Hello all Does anyone know if there is some rule to make the' name' field read-only in sys_user table? I cannot find any ACL for this field.
Forum Posts
"user query" business rule should not run for a specific catalog item or a variable
Requirement : The OOB Query business rule "User Query" should not run for a specific catalog item or variables as we need to show inactive users in multiple "List Collector/ Reference" variables of a specific catalog item. Is this feasible, if yes, c...
UI Builder Create Record
Hi Everyone, I'm using ui builder create record operation. In my client script i have these: api.data.create_record_1.execute({ 'table': 'kb_social_qa_question', 'templateFields': templateFields, 'useSetDisplayValue' : false }); Somehow if i h...
Resolved! Date value is returned as 1970
Hi Friends, I am trying to set the due date for a catalog item automatically based on the delivery time mentioned in the catalog item. But when I try to fetch the delivery time, it's giving me some random date. var grScCatItem = new GlideRecord('sc_...
Metrics scripts
Hi, I'm trying to create a metric script calculation, what I want it to do is during a certain period (Saturday 00:00 --> Monday 04:00hrs) identify if any incident records were escalated from Assignment group-X to Assignment group-Y (starting with c...
Need to add help text in variable
Hi Team, I have a variable set "Requested details" which we are using in all catalog item. I need to add help text in one of the variable using client script "requested for" which is under this variable set. Please help me with the client script so t...
Resolved! Delete duplicate entries from sys_history_line table
Hi All, I have performance issues in my instance as I am loading audit records(sys_history_line) while the record is being displayed in my Service Portal.I noticed that few of the my scripts had made enormous duplicate entries into the actual records...
sp-editable-field usage
I'm new to Service Portal and Angular. The documentation around advanced features provided via the Service Portal are difficult to find documentation on. I'm mimicking the use of sp-editable-field from the User Profile widget. I have my widget loadin...
Resolved! One notification for multiple records
Hi experts We have a table in which a record is assigned to a user when it is created. The records are created automatically. When a new record is created, the user who is assigned to the record should be notified. This can be easily done with a flow...
Resolved! In Jelly script, what is tag g use for?
In UI Page com.glideapp.servicecatalog_cat_item_view there is a tag 'g' looks like it's used to include kind of UI<g:catalog_item /> <j2:if test="$[jvar_cat_item_authorized]"> <div id="cat_item_view" class="" sn-atf-blacklist="IS_SERVICE_CATAL...
Wait for Condition trigger by variable on one sctask
We have a workflow running on the sc_req_item table. It has several task activities in the workflow, however we have a certain one that the user updates one variable(yes/no) on, we need the wait for condition to wait until that specific variable is ...
Resolved! How to disable password authentication from the Service Portal Page?
The $sp public page active= Truebut the URL/sp page is still asking for password authentication
Resolved! Order Guide for standard users receive 404 page error
Hi, I have an issue where when our standard users who do not have ITIL, or any roles, try to access any order guide on our Service Portal they recieve a 404 page error. However, when someone with ITIL/Admin they are able to access without any issues....
Resolved! Business Rule Running twice, no current.update()
Hey all, my business rule seems to be running twice and im quite stuck on it and not sure whats going on.this business rule is triggered on update, and noticed on the debugger that it seems to go through the function twice. here is my code: (function...
Roles for scoped app
Morning Fellows I have a question, which I feel like I already know the solution but wanted to get opinions from our experts I created an extension from the change request and created a few new groups that will be utilizing this app I only want these...
