Which User belongs to which Subscription Type?
In ServiceNow is there a way to find out which user using which subscription? whether it's per-user, capacity, unrestricted user or unlimited user? via Rest API using ServiceNow tables
Forum Posts
Resolved! How to copy the email body in the interaction worknotes?
Hi, I want to copy all the text in the email body to the worknotes and transcript field in interaction. This email coming to servicenow via inbound creates the interaction and i want to copy the email body to worknotes and transcript. Please help me ...
Hover view in HR Agent Workspace
Whenever we click on Preview icon there is a hover view which shows some details of the record. Is it possible to have same hover view in agent workspace which is configured in ServiceNow Native UI. Please see below snapshot for clarity:
Resolved! periodically output syslog table information to a local folder as a CSV file
Hi. I want to periodically output information in the syslog table to a local folder as a CSV file.Is it possible with a job schedule script?I have proven that it is possible to send emails with scheduled reports, but I am looking for other ways.MID S...
Resolved! Default Sort Order of Multiple Columns in a custom table
Can I set the default sort order for multiple columns in a custom table? I want to make it visible to everyone, not personalized.
Field update count
Created custom integer field on incident whose default value is 0 If any of the field other than work notes/comment is updated then the field count should increase by 1.
Resolved! Display a table with dynamically changing number of rows but has fixed columns based on Table data inside notification body.
Hi, I want to display incident records with Created date, short description and opened by columns in the notification body as a table format and the number of records will be changing, could be multiple.(looking to implement something like ng-repeat ...
Create a Catalog Item to Request Laptop, it should ask for what is the make of the laptop, like Dell, Mac, HP. Requested for(user)RAM required 4 GB or 8 GBWhat processors are required : Intel or AMD. Price of the laptop should vary depending on the m
Create a Catalog Item to Request Laptop, it should ask for what is the make of the laptop, like Dell, Mac, HP. Requested for(user)RAM required 4 GB or 8 GBWhat processors are required : Intel or AMD. Price of the laptop should vary depending on the m...
How can I create an interactive filter with a field of type list?
How can I create an interactive filter of type reference with a field of type list and make reference to another table as in the image?We tried to do it but the field is not available to select.I add images of tyopo
Resolved! Sending/replying to email chains from record
Hello experts, Is it possible to create/reply to emails from a record? There is an OOB feature (three dots) on the record header, does that have the option to send an email from? business case: we want to be able to create emails from a record we wa...
Resolved! Where i can find this sn_awa script?
Hi All, In scheduled Job "AWA - Set Inactive Agents Offline" i can see the run script "sn_awa.AgentPresenceManager.setInactiveAgentsOffline();".Can any one tell where i could find this sn_awa.AgentPresenceManager.setInactiveAgentsOffline() scr...
Custom table to Task table Relationship is not displaying the list
Does the task table not allow anyone but admins view the records? We created a custom table that extends from the "Request" table. We then built a relationship from that table, directly to the task table. We are using it to generate tasks based on wo...
How to share dashboard to all user irrespective of role group
Hi All, Is there any option to share particular dashboard to all the users without any group or role basis. Thanks
How to make the field non-mandatory
In a form there are few tab, one tab is mandatory, as per requirement I have to make a dropdown field mandatory in that tab, could you please let me know there any way to make the dropdown field non-mandatory. There are two approaches I am thinking,1...
BR review: copy worknotes and comments from sc_task to sc_req_item
Hello, everyone! Looking for some guidance on a business rule that we're using to copy comments and worknotes from tasks to RITMs. I've attached the rule to this post for review. The issue that we're seeing is that when multiple RITMs are associated ...
