In our ServiceNow instance, we have some records called 'Capability Provisioning' records, which extends from the 'u_cmdb_ci' table: I'm wanting to create a notification if either the 'Provider' or 'Recipient' fields on a record gets amended and sen...
I need to send a file to AWS S3 from ServiceNow on a weekly schedule. I am trying to use the "Upload ServiceNow Attachment To S3" action which is under the "Amazon S3" spoke. However, none of the buckets are showing. The credentials attached to the "...
Hello all, I'm trying to get this one working but without any luck. I want to change the choice options in the Subtype field based on what the requestor will choose in the Type field. I have created a catalog client script for this. It should be ...
Hi All, We have templates created for incident table and whenever we select template field values are getting overridden (like assignment group) by Onchange client script. We have assignment group values set on incident template but assignment group ...
How can I change the redirection page upon clicking back or update button? By default, the approver will be redirected to an Approval list filtered by current date. This list includes records that are assigned to other approvers. I wanted them to be...
When filtering Incidents in a report one can filter on Opened (date). Then there are options to filter "on Last Month" or "on Last 3 Months". However I want to filter for the "Last 2 months". How can I do that? Meaning, I am now in April, and I want ...
Hi Community, We are working on health scan stories. We came across many approve/reject UI actions created unnecessarily. But now I am confuse which one to disable as I am not getting the exact ui action name used for approve/reject. Like the below s...
I would like to utilize the function field to perform the following calculations for a case and display them in a report. Number of records with 0 case reassignments/total number of cases x 100How can we do this?
I have a catalog item which has a field "watchlist" - this is a reference field referencing to the user table. I want that whenever the ritm is created then the notification should go to the person who is selected in the watchlist. How can I do this ...
Hi, I have a requirement to hide Language picker from ITSM view but not from any portal csm/ sp. Easy solution was setting glide.ui.language_picker.enabled set to false. But doing that it takes off the Langauge picker from both ITSM(nav_to.do) ...
Can anyone guide me How to enable language picker on service portal header? l
Hello Team, I have received one customer requirement to set the cart item quantity to 50. Because There is a limit set on the quantity when making a hardware request. This is currently set to 10. and I want to change this to 50?
Hi All, I want to update the field 'Planned End Date' with 'current DateTime + 4 hrs'. For this, I have used the below code: var date = gs.nowDateTime(); var end= new GlideDateTime(date); var hours = 60*60*4; end.addSeconds(hours); The issue is ...
Hi, in the script include i am trying to get the variable details When below code i am able to get the variables values but not the name var user = new GlideRecord('sc_req_item'); user.addQuery('sys_id', empSysID); user.query(); if(user.n...
Hi, I have a requirement where i need to create custom related lists called " Interaction" in incident form and show all the related interaction with that incident. How can i achieve that ? Please help. Thanks!