Hi All, We recently have an issue with Duplicate Change Task/ Change Numbers being created in the system. We had raised a HI ticket with Service Now for the same and they suggested for creating a business rule which would check for Duplicates. Can an...
My scheduled overnight tests in Dev hung for no obvious reason and I ended up killing the job after 12 hours runtime. There are no active/pending tests or transactions (besides my current one) but I'm seeing this error in the logs and manually execut...
Hi all, I have to display only first 2 fields in below screenshot of service portal list , where i can change can some one help me. Thanks
Hi All! I am looking to have the Checklist formatter on our Incident form. I have followed all the steps I can find online (below) but it is still now showing - Added Checklist formatter to Incident via Form Design - Ensured Checklist plugin was a...
The release team wants to automate their Change Requests through the API. They are able to create and update a change, but they also want to request approval. This is a UI Action on the change_request table. Is there a way to execute that (and others...
I’m currently implementing a rest integration using OAuth2 The resource owner response (for a token) is not processed OOB and there is a slightly tweaked version of OAuthUtil postprocessAccessToken() which resolves the response compatibility issue. ...
Hi, We'd want list layout definition to override an user's personalization. We're aware that Configure->List layout and arranging the columns would accomplish this. However, it requires an user to manually set "Reset to column defaults", if I'm not w...
SOLVED: This is how the working script looks like (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var sysId = request.pathParams.sys_id; var isDialog = new KBCommon().isStackNameDialog(); var versioningEnabled = new K...
Hi all anyone know how to remove the "Delivery Information" field completely from the Confirmation page on an order guide in Kingston... it looks like this. I also want to make the "Request for" field read only...or remove altogether if possible. T...
Hi, I am working on Service Portal i am getting the URL in Server Side script, how to set that in html field to set dynamically. Example: In Server side script i get the URL gs.log(result.webUrl,"url"); result.url = result.webUrl; How to call...
I'm using Simple lists to display incidents, change tickets, requests, etc.Our users want to be able to see all of their tickets. Some users have a lot of tickets. If you don't define maximum entries, it causes the widget size to expand on the page. ...
I've added a glide list field using the Form Designer to a table/form. It references cmn_department and seems to work as expected. The only issue I can't seem to overcome is when I put the field in a report or show it in a list I can't sort by the li...
Hi SNOW Dev Community,Question around email notifications that get sent referencing a records number. So what I am doing is whenever an email is getting sent out that includes my notification script the script is checking the users role and spitting ...
Hey guys,I was wondering if there was anyone out there who had managed to get Fixed Queries working within the Service Portal? We often use fixed queries in the lists within the platform and they work great however we are now looking at using them in...
An import was cancelled but the background process is still running. I tried going to 'active cluster nodes' to kill the transaction but it still appears when the page reloads. How can I kill this process because it is slowing performance on the node