knowledge base articles in short description search field incident?

Kiddy1
Tera Contributor

shloke04 Developer Community harshtimes

I need to search knowledge articles from short description field configured on incident form

in the knowledge search how can we configure the results from knowledge articles?

we have domain separated instance

knowledge.PNG

5 REPLIES 5

Kannan Nadar
Tera Guru

Vishal Khandve
Kilo Sage

go for Contextual search and configure incident table


vishu29


can we restrict users of child domains access the articles of parent domains also?



like aaaa is parent domain and bbbb ,cccc,dddd are child ones can i restrict dddd domail to search articles related to aaaa,bbbb,cccc,he should be only able to see his articles?


aaaa/bbbb


aaaa/bbbb/cccc


aaaa/bbbb/cccc/dddd


I also dont know. I'll see it and inform you.