Knowledge Base, difference between View Count and Knowledge Use

[Luis Paulo1]

I would like to know what is the difference between visualization count and use of knowledge in the articles, as the image shows that the article was seen once and the use of knowledge more than 30, what would that use of knowledge be in the article?

Follow the picture with the evidence.

[Jaspal Singh · Accepted solution]

Hi Luis,

View Count - Number of times article has been viewed.

Use Count - Would refer to how many times article has been attached to a record. Refer link

Did you check HI document that talks about the same.

[Ben Rowny]

The knowledge use table tracks every time a user accesses a knowledge article ("Viewed"), and whether or not it was attached to an incident ("Used").

The View Count field is in part determined by the system property "glide.knowman.view_age.days" - it will increase by 1 every time a user views an article, but a daily job makes it only count views in the last 30 days (or whatever you have the value of your system property set to).

So, if "glide.knowman.view_age.days" is set to 30, and the article has a View Count of 1, it means that 1 user has viewed the article in the last 30 days.

Reference https://hi.service-now.com/kb_view.do?sysparm_article=KB0718592 for details.