Knowledge base should be visible to particular group?

[Shiva prasad t]

I have created one knowledge base called "ABC". And it should be visible to one particular group - server support

In the related lists we have can read and can contribute options.

In both i configured it for server support group only.

when i impersonated with another group members it's not showing as expected.

but for one member, though he is not part of server support group it's showing

How can i debug this issue?

this is what i have done in the can read and can contribute related lists on the knowledge base form

[Community Alums]

Hi @Shiva prasad t ,

Check this solution : https://www.servicenow.com/community/now-platform-forum/how-to-best-setup-visibility-of-knowledge-ba...

[U_Viswa]

Hi, 
Go to Navigation Knowledge > User criteria Diagnostics

To check how the user is able to access the Knowledge Base

Thanks

Viswa

[Shiva prasad t]

Hi @U_Viswa 

I didn't get what you're saying

What i need is, my knowledge base should not be visible to anyone other than "Server support Team"

But it's showing to beth anglin

[U_Viswa]

Hi,

Using User criteria Diagonstics we can check from where user is getting access to the knowledge base.

Thanks

Viswa