Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Knowledge base should be visible to particular group?

Shiva prasad t
Tera Guru

I have created one knowledge base called "ABC". And it should be visible to one particular group - server support

In the related lists we have can read and can contribute options.

In both i configured it for server support group only.

when i impersonated with another group members it's not showing as expected.

but for one member, though he is not part of server support group it's showing

How can i debug this issue?

this is what i have done in the can read and can contribute related lists on the knowledge base formss.png

8 REPLIES 8

Hello @U_Viswa 

 

In my situation it is showing like below. But i am not getting how to hide that knowledge base to him.

Note: He is not a knowledge Owner, he doesn't have an admin role and He is not a manager KB issue.png

Hi,

 

I am in the same situation do you find any solution for this?

No, i didn't find anything

 

Did you try the can read/cannot read in related list of the knowledge base?