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‎02-05-2025 07:23 PM
Can you apply user critria at the individual artical level, when creating a new knowledge article?
Solved! Go to Solution.
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‎02-05-2025 08:38 PM
yes you can define who can read and cannot read
Control access at the knowledge article level through user criteria
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-05-2025 10:02 PM
Oviously you can .. For reference follow the link
https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-managemen...
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
ï”— YouTube: https://www.youtube.com/@learnservicenowwithravi
ï”— LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
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‎02-05-2025 10:58 PM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-06-2025 01:15 AM
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‎02-05-2025 08:38 PM
yes you can define who can read and cannot read
Control access at the knowledge article level through user criteria
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-05-2025 09:07 PM
Then how come it only says 'user criteria is applied at the knowledge base'.
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‎02-06-2025 01:15 AM
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‎02-05-2025 09:37 PM
Hello @saikiranMukloth
Yes you can apply.
But the user first should have access to knowledge base that article resides in, then only article level criteria is applied.
Please mark the answer as helpful and correct if helped.
Kind Regards,
Ravi Chandra