Knowledge Base

[Shree22]

Hi,

         Please help solve this problem. I am so confused.

We want to keep the latest published version of Policy KB articles live in the knowledge base until a new version is published or the policy is retired. Currently, the published version is hidden in the knowledge base when the policies are pulled back to draft for editing.

Anyone who's known about this how to do this, please help me. 

[Pushkar-Snow]

Hi @Shree22 ,

Which knowledge version you are using KB v2 or KB v3?

Regards,

Pushkar

[Shree22]

KB v3

[Pushkar-Snow · Accepted solution]

Hi @Shree22 ,

Then you can install the Knowledge Advance Plugin. This will enable the article versioning. This will resolve your problem. You can checkout the article to create new version till it gets published earlier version will be available for use.

Please find below links for your reference:

 Activate the Knowledge Management Advanced plugin 

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concep...

Please ask if you face any problem. 

If I am able to help you with your question, Please click the Thumb Icon and mark as Correct. 

Regards,

Pushkar