Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Knowledge blocks disabled

Go to solution
JohnnySnow
Kilo Sage

‎07-02-2024 12:04 AM

Hi Team,

 

I'm facing this issue wherein the Knowledge block field seems to be disabled/read only. I had recently installed Knowledge blocks. The issue seems to happen with only one of the knowledge bases. 

 

Any idea what the issue could be?

 

JohnnySnow_0-1719903883747.png

 

Thanks
Johnny

Please mark this response as correct or helpful if it assisted you with your question.
0 Helpfuls
  • 1,189 Views
1 ACCEPTED SOLUTION

Go to solution
JohnnySnow
Kilo Sage

‎07-02-2024 06:33 PM

Hi Team, 

 

I was able to fix the issue.

 

So I had created the KB block in earlier version and taken xml back up of the same. When we cloned prod to dev & upgraded it, we had to install KB block plugin again. 

I uploaded this xml backup in the KB Block table and as per the OOTB client script "Make Enable Blocks Read Only"

it was setting the field to readonly.

 

Solution:

1. Deleted my xml uploaded.

and was then able to access the 'Enable Blocks' field.

2. Enabled the blocks on the Knowledge base.

3. Re uploaded the xml.

worked fine.

 

Thanks
Johnny

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

6 REPLIES 6

Go to solution
Abhilasha G T
Tera Contributor

3 weeks ago

Hi @JohnnySnow ,

How to install Knowledge Block in PDI.

0 Helpfuls

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Abhilasha G T

3 weeks ago

You can activate knowledge blocks [com.snc.knowledge_blocks] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Before you begin

Role required: admin
 
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************