Flow Designer

Mark Wood · ‎12-17-2023

Hello experts,
I am creating an incident for RITM using the flow designer.
My requirement is to have the RITM number appear in the work notes field on the incident form along with
a link. When a user clicks on the RITM number, the RITM form should appear.
I have written an inline script for this purpose, but I'm not getting the desired results.
Could you please guide me on this? Thank you.

Saurabh Gupta · ‎12-17-2023

Hi,
You can add as per below code.

var ritmNum=fd_data.trigger.request_item.number+"";
var wn='[code]<a href="'+RITM+'" target="_blank">'+ritmNum+'</a>[code]'

Thanks and Regards,

Saurabh Gupta

View solution in original post

Aniket Chavan · ‎12-17-2023

Hello @Mark Wood

Please refer to the below links:

Please let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket

Saurabh Gupta · ‎12-17-2023

Hi,
Can you please change your wn variable as below

var wn='[code]<a href="'+RITM+'" target="_blank">Click here for RITM</a>[code]'

Thanks and Regards,

Saurabh Gupta

Mark Wood · ‎12-17-2023

Hello @Saurabh Gupta I want to show RITM instead of 'Click here for RITM' Apart from this your given script is working fine. please guide how can I show the RITM number.

Saurabh Gupta · ‎12-17-2023

Hi,
RITM number you want to show?

Thanks and Regards,

Saurabh Gupta