Flow Designer

Mark Wood
Tera Contributor

Hello experts,
I am creating an incident for RITM using the flow designer.
My requirement is to have the RITM number appear in the work notes field on the incident form along with
a link. When a user clicks on the RITM number, the RITM form should appear.
I have written an inline script for this purpose, but I'm not getting the desired results.
Could you please guide me on this? Thank you.

1 ACCEPTED SOLUTION

Hi,
You can add as per below code.

var ritmNum=fd_data.trigger.request_item.number+"";
var wn='[code]<a href="'+RITM+'" target="_blank">'+ritmNum+'</a>[code]'


 


Thanks and Regards,

Saurabh Gupta

View solution in original post

5 REPLIES 5

Aniket Chavan
Tera Sage
Tera Sage

Hello @Mark Wood 

Please refer to the below links:

Please let me know your views on this and Mark Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.


Regards,
Aniket

Saurabh Gupta
Kilo Patron
Kilo Patron

Hi,
Can you please change your wn variable as below

var wn='[code]<a href="'+RITM+'" target="_blank">Click here for RITM</a>[code]'

Thanks and Regards,

Saurabh Gupta

Hello @Saurabh Gupta  I want to show RITM instead of 'Click here for RITM' Apart from this your given script is working fine. please guide how can I show the RITM number.

Hi,
RITM number you want to show?


Thanks and Regards,

Saurabh Gupta