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12-17-2023 02:45 AM
Hello experts,
I am creating an incident for RITM using the flow designer.
My requirement is to have the RITM number appear in the work notes field on the incident form along with
a link. When a user clicks on the RITM number, the RITM form should appear.
I have written an inline script for this purpose, but I'm not getting the desired results.
Could you please guide me on this? Thank you.
Solved! Go to Solution.
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12-17-2023 04:39 AM
Hi,
You can add as per below code.
var ritmNum=fd_data.trigger.request_item.number+"";
var wn='[code]<a href="'+RITM+'" target="_blank">'+ritmNum+'</a>[code]'
Thanks and Regards,
Saurabh Gupta
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12-17-2023 02:56 AM
Hello @Mark Wood
Please refer to the below links:
- How do I display a clickable URL in my work notes? Please do not use the example that uses [code].
- How to add a hyperlink to flow designer?
Please let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.
Regards,
Aniket
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12-17-2023 03:11 AM
Hi,
Can you please change your wn variable as below
var wn='[code]<a href="'+RITM+'" target="_blank">Click here for RITM</a>[code]'
Thanks and Regards,
Saurabh Gupta
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12-17-2023 04:35 AM
Hello @Saurabh Gupta I want to show RITM instead of 'Click here for RITM' Apart from this your given script is working fine. please guide how can I show the RITM number.
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12-17-2023 04:36 AM
Hi,
RITM number you want to show?
Thanks and Regards,
Saurabh Gupta