Knowledge checkbox on incident form oob

[mehak1890]

Hi All,

I want to change values/ choices in knowledge checkbox as yes/ no instead of true/ false, also i want to make this mandatory field.

I'm not able to find anything in configure dictionary as well.

Pls help. Thanks, Mehak.

[mehak1890]

How I can changed type field in string? Thanks, Mehak

[Allen Andreas]

Ok...so let's maybe start back from the beginning here.

The purpose of that check box is to either create a KB article at incident closure....or not.

Unchecked means False, don't do it, Checked, yes, do it.

So what is your goal with this section and perhaps there may be another way to accomplish it.