I want to show SLA details to end users on incident in service portal
I want to show SLA details to end users on incident in service portal Please help me with this!
Forum Posts
Need to encrypt decrypt password
Hello developers, i Need to encrypt decrypt password which is of password2 type using glide element.as glide encrypter is depricated.Any help is appreciated, Thanks!
Businesw rules updates assignment group with catalog item variables choices
Create a Business Rule for the generated task(don't know if its task or request because assignment group field exist only in the request) that checks that if the selected tool is "Microsoft Teams" and the urgency is "High", the task is automatically ...
check approvers of ritm
Hello developers, i have a scenario where i need to check if which approver approved & which got rejected, Thanks!
Dynatrace Scheduled Import Errors
Hello All, ServiceNow Database instance is supposed to run on only one Host in Dynatrace Payload?If the payload having 2Host Names then what will happen? In our instance payload contains 2 Host names because of that we are getting duplicate relations...
OAUTH2 - default Get | OAuth token has expired or has not been retrieved. Connect to a third party
Hi,1. i created an oauth_entity with all the IDs and URLS to connect to a third party provider2. Also i created a Rest Messages3. In that Message i can click on 4. After i do this, A token is created in managed token table5. the expires Date give me ...
Is it possible to update CI relationship in an atomic operation?
My requirement is how to update Business Capability of any Business Application in one go. Here one go means, direct removing old relationship and adding new relationship at once not to separate operations. Business Capability to Business Application...
Resolved! How find email notification and template record.
Hi All,I have an email generating from our instance, I want to open it's configuration in the instance i.e. email notification record and email template record.Here is the screenshot of email: How can I find the email notification and template record...
Resolved! Unable to Fulfill a condition in Flow Designer
Hi,I have a record producer, and based on the values of some variables of that record producer, I want to trigger a flow. I have a business requirement that when a manager changes and there are other two conditions as well, which is working fine, but...
How to populate sc_task's due date via flow designer script.
HI All, How to populate sc_task's due date via flow designer script, due date should be add 2 days in sys_created_on. Thanks in advance! Thanks!Chhavi Agnihotri
Server side scri
I have added one column in incident table , However I a am not able to populate the data it it when i am changing caller in the incident . I want to do it using Ajax. Pasting below the script i have used . client side : function onChange(control, ...
How to transfer an update set from one instance through another
Hi all, I have a requirement where I need to automate the deployment process. As a first step, I need to figure out how I can transfer the update set from one instance to another. My company does not allow me to integrate between 2 instance and also,...
How to make Quick Tasks appear on Employee Centre or Service Portal
I'm currently using the out of the box widget 'My Items': These are the settings on the instance options: However, what I've noticed is that the 'Quick Tasks' list is not showing. How do I get it to show?
Ticket Initiator should not be the project manager.
If a user raise a service request it will be going for the project manager approval.Here the user is having the project manager role too, then the approver has to be other person in the respective project. The system should not allow him to be as the...
I want to Automatically update list views every 16 seconds in Workspace. How to do this?
Hi, I want to Automatically update list views every 16 seconds in Workspace. How to do this? Can you please help on this. It will be helpful. Thanks in Advance!
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