Hi , While using the agent chat ,when a conversation is going on and the end user is adding the images the images are getting added to the interaction only after the interaction is being closed can anyone suggest how can we add the images to the inte...
Hi Community, We have a situation...on incident form, when our api user is updating the additional comments they are not getting reflected on the ServicePortal side for that incident. Any idea what could have went wrong?
Hello Community, we have list collector variable on the catalog item and where user can select multiple values and We are looking for the way if particular keyword identified then another variable need to make mandatory. We have below code and it's n...
hi all, Actually I'm facing one issue in UI macro issue is like it was not updating the data in ui macro. it was updating when page reloads. how to achieve it when i click a button in UI macro. none of the java script reload function is working
Hi Team,I am trying to understand CI lookup rules, could you please help on the following,What is usage of _queryMatch(cmdbci3, rule, sourceField) in CI Lookup Rules and how _queryMatch work? Regards,Sangeetha
Hello Everyone,I have a requirement of creating a holiday schedule for good friday. It should be on 18th july and also on 21st july. how can I do it? it shouldn't be from 18-21 july. it should be only 18th and 21st july thank you everyone,SM
IS there an easy way to set up the report so any user itil or not can view that report . Tried anyone but we send link out in weekly email and we get acl problems thanks
I am trying to update a sc task variable using patch api (/api/now/table/sc_task/<task_sys_id>)Body-{ "number": "SCTASK1502273", "variables.risk_change1": "No", "variables.risk_assessment": "tEST ", "work_notes": " testing" } fields a...
Hi,I have a catalog item with an existing variable of type Single Line Text, which needs to be changed to a Reference type.Instead of changing its type directly, I have created a new variable of type Reference and deactivated the existing variable of...
Hi Team , There is a difference behavior between Portal and Platform ends. We have catalog called Lost or Stolen Device. Based on device type, a Short description is populating . For example, if I choose device type is 'Laptop' >> In short descrip...
Hi Team , There is a difference behavior between Portal and Platform end . We have catalog called Lost/stolen device . In that based on device Type - Short description is populating . For example : If i choose device type is 'Laptop' >> In short d...
Dear Experts. I asked a question in the community about 30 minutes ago, but my question was deleted shortly after posting.I tried twice and the same event occurred.Why is this?I asked the question as usual.I can't find my question history in my profi...
Hi guys, I want to print 2 rows in my email notification, I am trying to use html code to achieve this and also want to print some value based on some condition below is the mailscript that I am using but its not working as expected. (function runMai...
I face some issue in barcode genration for the multiple asset selected from the list view so please give me any workaround ?
