Knowledge templates are Not visible:

[Rathika Ramamur]

Hi All,

We are facing an issue with Knowledge templates. When we are trying to right-click on header and select the template, the templates are not visible there. Please refer the below screenshot. We checked all the templates, the fields "global" checkbox is checked and "role" is empty, which means this template can be accessed by anyone. But it still remains unaccessible.

Could any one please help.. Thanks in Advance.

[Kalaiarasan Pus]

Paste a screenshot of the template created.

Table is selected as 'knowledge' right?

Also, you might want to look if this is a access related issue and check the ACL's on the template table

[Rathika Ramamur]

Thanks for your reply.

Please refer below screenshot of the template created for Knowledge table:

Also, We have checked and found that there are no ACL's applied on this table.

[Kalaiarasan Pus]

And, is pop up blocker enabled on browser ?

[Rathika Ramamur]

Yes, The pop-up blocker is enabled on the browser.

Regards,

Rathika.