Knowledge - uploading videos to knowledge base

[Sandy7]

Hello,

I am trying to upload a video (mp4 format) to the knowledge base. It isn't working - it just has been trying to load for about 10 min (see screenshot below). Does anyone have any tips to get videos uploaded to knowledge base articles?
THanks !

 

[Miguel Donayre]

Do you have the proper role in adding it? The image_admin role. 

Is the .mp4 file restricted for uploads?

[Miguel Donayre]

If you need more help, here is a step by step how-to guide to add a video to a Knowledge article 

https://community.servicenow.com/community?id=community_blog&sys_id=5a1ad5b3db9e54106621d9d968961966

[Sandy7]

THanks  - so yes, I have the proper role to add. I am trying to follow the steps in the linked community article  .. when I try to update the script includes, I am getting this error:  any ideas? thank you again

[Miguel Donayre]

what version are you on? after a certain version that step isn't needed as it comes OOTB now.