Knowledge - uploading videos to knowledge base

[Sandy7]

Hello,

I am trying to upload a video (mp4 format) to the knowledge base. It isn't working - it just has been trying to load for about 10 min (see screenshot below). Does anyone have any tips to get videos uploaded to knowledge base articles?
THanks !

 

[Miguel Donayre]

try this 

a. Disable the business rule, "HTMLSanitizerConfigValidation".

b. Save my change to the script include.

c. Reactivate the business rule.

[Sandy7]

We are on Quebec, but I don't see the lines of code that are in steps 2 and 3, so I added them (your suggestion to disable the BR worked and allowed me to update the script includes). However, I am still not able to upload any videos. Thanks again for all of your help. 

[Miguel Donayre · Accepted solution]

Can you check your Restrict file extensions system property?

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/reference/r...

[Sandy7]

I was able to get it to work! not sure what steps I missed - but  i think once I added the file type  that is what did it. Thank you SO much for your help!

[Miguel Donayre]

AWESOME!!! Glad you got it to work!! Good luck.