Hi , Ran wrong script in background script , after realize i want to rollback the script but i am unable to see the option rollback in related list Rollback & Recovery > Script Execution History.
Followed the doc site and configured everything for a Agent chat. Now my agents are not seeing "Available" option in the inbox status. It shows us only Away and Offline. End user still seeing "No chat agents currently available".I have a Agent Chat ...
Hi ,i need to disable the buttons in incident form in service operation workspace so please help me out i have tried by using UI actions only create incident got removed but i need to disable the create request and create change in above image crea...
Hello, I have a requirement to add the active true configuration items as related list, can anyone suggest me how to achieve this as i am very new to servicenow. Quick help would be appreciated!!! Regards, Teju
Hello - I have a UI Action that is checking for field values and then taking action from there. If the field does not contain a specific value, then go ahead and proceed. This was working great, however, the issue is that now the requirement is fo...
Hello All, We are in the process of migrating the data from one instance to another, which includes more than 500 xml files. How can we achieve this ?Please provide any suggestions.
We're trying to send email notifications using an event, but when testing it out we can't get email notification to trigger. Event triggers, but email isn't being delievered to 'requested for'.Workflow Activity Script - gs.eventQueue('sc_req_item.not...
Project Action table contains annotation. It is displayed whenever the form loads.But in the project workspace RIDAC page, when we select Add Action option , a modal popups and then annotation shows, gs,getMessage. Is there any way to hide it or remo...
Hi All,I am unable to include the RITM variables in database view, Is there any possibility to add variables? Thanks.
I have 4 catalog tasks, I want to copy all attachments from Task 1--> Task 2---> Task 3 --> Task 4 ---> Task 5.Wrote a Before insert BR on sc_task table with condition as Cat item is "ABC" and State is 'Open' var task = new GlideRecord('sc_task');tas...
How to access workflow input variables in workflow script?I used below script in scheduled job var ch;var op='update';var a = new GlideRecord('change_request');a.addEncodedQuery('state!=-2^start_dateISNOTEMPTY^ORwork_startISNOTEMPTY^work_startRELATIV...
UI Action - Form Button in CSM Workspace The following is where I am starting... I created a form button within a single table. The value used to create the URL is found in the existing table. However, what I am trying to do now is create the same fo...
Hi, I need assistance with a script below: I want to be able to display field1 or field-1 or field--1 based on user input and display it in the description of the record producer incident. if user input is red from field1, it should display field ...
Hello,The inbound action 'Reopen incident' does not work when I add the RE: prefix to the subject and reprocess it. It doesn't work. Receive type not set to Reply is set to new while reprocessing email.Inbound action: It shows following Entry in log:...
Hello, I am building a Hardware Request flow using Flow Designer. When you run into several "if" & "then" statements,, how do you ultimately join the two branches back together? Example below shows an Approval question at the start of the flow.If t...
