difference between response and resolution sla
Hey Team, can anyone explain the exact difference between newly introduced field target in SLA after Jakarta. Which contains Response and Resolution??? Thanks in advance. Harish
Forum Posts
Resolved! Using REST API to get all SCTASKs under an RITM
Hi All, I am trying to retrieve all the SCTASKs under a given RITM using REST API. My RITM has 3 SCTASKs under it and I am unable to retrieve all the sctask numbers by providing the sys_id of ritm on sc_req_item table while I am able to get the reque...
Resolved! Change Author of KB from Inactive to Active user. Currently it's read-only for admin
Hi Developers, I have 3k articles where author is Inactive.I wish to replace them with an Active user.I followed steps mentioned on below link but no luck. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787528 Currently not a...
Import Set / Transform using IRE - Not Creating / Update All Fields on CI
Hello - I've been trying to figure out why my import set / transform map with IRE enabled (Identification and Reconciliation) is only working to some degree when it comes to updating/creating a configuration item. My transform map has a number of ma...
Resolved! How to show and remove options in List Collector variable catalog item
I have a catalog item with variable as List collector named "Location" and another variable "Selection of needed areas" which is also List collector. Both the variables are referencing to the same table as shown The location field has values Singapor...
Resolved! Removed "Add Unassigned tasks to time sheet" option in time sheet portal
Hi Team,We have an requirement to disable the Option "Add Unassigned tasks to time sheet" which is in time sheet portal. and put an alert message on the page: saying "Request Manager for Project Task Allocation" Much Thanks for the help.
Resolved! How to change notification table background color
Hi , we have a requirement that we need to change background colour . How to impelement this . @Saurav11 @kamlesh kjmar @Community Alums
How to run a script and assign a catalog item/hardware catalog like Asus G series laptop?
Hello everyone,can you help me with this, I'm still learning how to write a script but hard time doing this, how can I run a script and assign an Asus G series Laptop using flow designer?as for this, how can I do this script? I hope you can help me ...
What is the job that regenerate text indexes?
Please teach me what is the job that "Regenerate Text Indexes".Is it possible to run this job at a specific time (such as midnight)?
What is servicenow Call desk?
I need to work in Servicenow Call Desk, but i am Facing an issue.but this is the call desk Plugins available in the Product Documentation.The Service Desk Call plugin (com.snc.service_desk_call).but i have searched in the Plugins but it is not availa...
DOM manipulation in client script
I want to hide (x) icon using client script, how can I use it in getElementById
Resolved! Best Approach for Multiple Approvals in 1 Request
Hi can you help me on this. I got a task where i need to create a request that needed to approved the modules i selected and on every modules i select there will be a 2 approvals going to happen in every module. for example:ProblemManagement:1st App...
Resolved! Getting java.net.SocketTimeoutException: connect timed out in data stream action
Even i set connection timeout to 7000 still getting this error But in postman it's working fine
Resolved! PDI Backup & Restore
How do I take a backup of my & restore it?
How to write a variable attribute
How can i write a variable attribute ,on variable with type reference to location table and it should show only name of the location