Hello, There is a parent/child feature in Incident Management where a record can be added to an incident as that incident's parent record. If the parent record has been added, that same record cannot be added as a child. This is a OOTB recursive scri...
The screen has editable fields with a list that shows data from a custom table. One of the editable fields is a list of applications in a drop down menu, and I want that to be the basis of which applicable columns to show instead of asking the user t...
Hi all, I have a requirement where I have to show a List view of incidents which are assigned to my group only. I know this can be achieved by Before Query BR but I have never written a query BR. Can anyone help me with it. Thanks!!
Hello all,I am trying to add a checkbox field on my incident form, but when I configure the form layout and try to create a new field the checkbox type is not available.Is adding a checkbox variable even possible on an incident form?Thanks,Grace
Hi all, I am using GlideRecord like: How to go back to the first record for GlideRecord: var gr_incident = new GlideRecord("incident");gr_incident.addQuery("xxx");gr_incident.query(); while(gr_incident.next()) { } After the loop, I want to loop the g...
Hello Developers, Hope everyone is doing great!Need assistance with this scenarioI am using import sets / transform maps to migrate records using data source of excel sheets.Its a normal transform map with fields maps of attributes including work no...
Hello, we are currently in san Diego with next experience enabled. So the issue is with browser title name when we navigate to all hr cases.. Most of the time it shows correct and only few times .. like once in 50 or 60 times it shows a different tit...
Hi,somehow hiding attachments does not work! I do as described here ... but still i can add and still the button is available ... Solved: Re: How to disable attachments option? - Page 2 - ServiceNow Community Any idea why? Is a scoped table ... thi...
Hello team,I have created a user on ServiceNow with an admin account. When this new user or record is inserted in sys_user table I want an email should be sent to the user that is created on the same email that is provided.
Hi Community, I have a situation here ,I've created a schedule for SLA to run only on weekdays, but it is breaching on weekends as well, attachedare the schedule and schedule entry is the screenshot of the SLA schedule, please help on this
Hi guys, is it possible to call system ui slushbucket on serviceportal ?
Hi I am working in Automation Test Frame work . Request someone to help me let me know how to open an existing incident in service portal via ATF. Actual scenario is I need to automate an entire work flow of creating an incident till closing it. I am...
Hello, We recently imported user records from one instance to other. Due to this import Roles associated to users also got importedWe want to remove roles associated to user records and option not available We checked option not available on 'sys_use...
Hello, I need help. I am trying to write an assignment rule script based on variables of record producer undre table (sn_sm_legal_request). I tried with below script but failed (nothing happen). Can anyone advise? var entity = producer.variables.alig...
I am trying to download a file from API response and attach it to a task record. The below is my code. Everything is working fine and the file is also getting attached to the task record. But the file is not loading. If i open it in a separate tab, t...