Hello all, I am building integration with third party tool using OAuth.I have client credentials and I have created application registry, entity profile and all that as normal, but when I click on Get OAuth Token related link in oauth_2_0_credentials...
Hi all,If you set "ignore=true;" in onBefore script of the transform map, the following message will be added in the Comment field of the Import Set Row.;Row transform ignored by onBefore scriptIs it possible to suppress or customize this message? on...
I already have email notifications and scripts, now i need to send this email to the directorand the copy must go to the manager at a time when notification got triggered.Can i know how i can do this?I heared through parm 1 and parm 2 we will pass th...
Hi,I have a problem that after an itil user is submitting a request from the Service Operation Workspace, he is being redirect to the view of the portal page (he sees the page the an end user will see if he will submit a request from the portal).How ...
Hi all, what I need to do that when a record is assigned to the group: Controlling than I want that this group has only read-only access to this record. How can I achieve this requirement?Thanks for help
I want to make a record producer that takes the captured information and put it in to a work order? Or form or table something like this. How is it possible, i am new sorry for the question
I want to hide the 'Delete' button for users with the 'itil_agent_l1', 'itil_l2', 'itil_agent_l1', 'itil_l2' roles, when they are in the Workspace view. Below is my code. But it's not working.function onLoad() { var userRole = g_user.hasRoleFromLi...
I'd like to parse an inbound email for a user employee number and use it to retrieve multiple other attributes in the record to populate a form. My sys_user table has an attribute called "u_employee_number" In the email body I'm user this variable pa...
Hello, I have a requirement to implement discovery of storage devices managed by "IBM SVC" V8.5.X I have checked the community and I do not see much about this type of discovery. There is a 2015 Community Post, and the recommended solution was to a...
We are getting the error:org.mozilla.javascript.EcmaError: Cannot read property "kb_knowledge_base" from nullCaused by error in sys_script_include.efed9e521b7eb700b05ddce8dc4bcb1c.script at line 27 This is only happening on one instance that was jus...
I have a requirement where I have to trigger the notification on Assessment Instance table... The went to send condition is Trigger ID.Business Analyst.Manager and Trigger ID.Developer.Manager and Trigger ID.Agile Team.Manager.But the Trigger Id is a...
I've been troubleshooting an issue with this connector for a bit now and I am about fed up. Initially the problem existed with the upgrade from 2.2.1 to 2.3.0 where some updates did not take due to some customizations made. This effectively killed th...
I'm having issues with updating the work notes using a REST message.Script Include:request.setStringParameterNoEscape("notes", incGR.work_notes); Any idea what I'm doing wrong?
Hi, I'd love to help! I want to set a specific assignment_group default as soon as each user opens an Incident I did it this way and it still doesn't work I would appreciate some help please
Hello Community we created a new Assignment group Developers, the purpose of this group was to allow Developers to view tickets in read only, I added the the snc_read_only role and it appears to work as expected. Today I was contacted by 3 members of...
