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Resolved! Help setting default value on reference field

Hi,Hoping this is a quick question for everyone that I'm just not aware of. I added configuration item as a reference field on my order guide and would like to set the default value. I've tried setting it in default value but it will not save. In add...

Gemma4 by Mega Sage
  • 2436 Views
  • 6 replies
  • 1 helpfuls

LDAP to LDAPS migration

Hi Everyone, Actively we are working on LDAP to LDAPS migration. I have gone through MID server host machine and I did't find JRE Keytool on mid server. But as per the ServiceNow Docs JRE is required. Let me know Is there any way to migrate LDAP to L...

rajesh29 by Tera Expert
  • 1727 Views
  • 2 replies
  • 0 helpfuls

Resolved! Inbound Rest endpoint restricted to OAUTH Authentication

I am having difficulties understanding OAUTH for inbound Rest Requests.  I believe I understand the value of OAUTH but must be missing a concept or configuration. I started with a scripted REST API using basic authentication.  This is for a system to...

Hide related Links

I was able to hide the related list on a form view now i need to hide the related Links options for non admin users. Can i configure this on the same client script and if so i dont see an API for this

Dev321 by Tera Contributor
  • 1066 Views
  • 1 replies
  • 0 helpfuls

Resolved! Script to insert record in custom table

I want to insert catalog item variable record to custom table as soon as the RITM gets created. I am writing after BR on ritm table( its not working)  for same but looking for more suggestions. (function executeRule(current, previous /*null when asyn...

Sneha39 by Mega Guru
  • 4022 Views
  • 16 replies
  • 4 helpfuls

Resolved! How to create a Custom Event in User Experience Analytics

Hello Friends, How to create a Custom Event in User Experience Analytics. Also to modify a existing custom event I would like to know the steps.  Kindly help give a example for both of the use cases and it would be very helpful. 

Param8 by Tera Contributor
  • 1368 Views
  • 3 replies
  • 2 helpfuls

Resolved! What is the database index ?

What is database index? And how is it different from unique field in the dictionary entry.What happens if we set a field to database index?What is the behaviour of a field that is the database indexes records ?

Roshini by Tera Contributor
  • 1683 Views
  • 1 replies
  • 1 helpfuls

Remove the Activity from Portal

Hello all,I had a requirement where I have to remove the Activity tab as in the attached picture, remove the filed where (highlighted part) is there. I only found by inspecting the element that its coming from widget Ticket Conversations that too in ...