Hello all, I have a requirement where I need a field that is visible on the RITM but not on the form. The use case is that the technician working on the ticket will make the desired input and will close the ticket. I managed to bring the field on the...
Hello, We have created new Relative Duration in SLA definition in that we want to calculate a duration for (Change Request Plan start date- Change Request Plan start date) +8 hr.We write below code in Relative duration in field 'script' but it is not...
Hi All, i Need a case to be created in the case table when i send an email to servicenow , once user sends an email example email zxy@example.comthe case should be created in servicenow.could you please suggest how can we achieve this in service now...
We are trying to integrate ServiceNow with Azure ADF. When they try to get the data from ServiceNow, the connector is breaking down the query into chunks of 300, because of this the data transfer is taking more time. Is there any possibility increase...
I'm planning to replace the Microsoft AD Spoke with the Microsoft Active Directory v2 Spoke, is there an easy way to identify where a particular spoke is use, or do I have to manually review each Flow and Subflow to find this?
Hi,I want to get the value of the "Select the software/system" and fill a field in the form of the RITM with this value.
Hello , I have an problem when after my test script in my custom action to convert a variable which is a boolean into the outputs variable table ? How to do it ? Screenshot with code: screenshot with the test result:
Hi, We have requirement in which on a form there is a list collector field called 'policy' referencing to another table. In that reference table there is a 'info required' field which is a true/false . We need show/hide another field 'MNP info' on ...
Hello Experts, I want to send an email notification based on user last login time.To all users I can use below scriptvar gr = new GlideRecord("sys_user"); gr.addEncodedQuery('last_loginRELATIVEGT@dayofweek@ago@77^last_loginRELATIVELT@dayofweek@ago@75...
For an Incident, when I add text in Summary, Findings and Timeline, HTML tags come up in the worknotes. Can someone help me with this? Thanks in advance.
I would like to make use of lazy loading in the typeahead component. This would match the behavior of the typeahead components found on for example the incidents form.I have not been able to find anything on this feature - I assume it does not exist ...
hello everyone,can someone help me with servicenow and sharepoint integration.i have excel files in servicenow that i want to send into sharepoint file.Thanks
We have recently completed a clone from our PROD instance over our DEV instance and I've run into an issue where the Account Recovery Properties are no longer visible. This is what it looks like in PROD (And what DEV looked like BEFORE the clone): An...
When I click on an email link on my mobile device, it opens a web browser to login to Service Now. I have the Mobile Agent app installed on my device. How do I direct it to open in the app instead of the browser?
Can ServiceNow integrate with Teams to handle incidents through conversations?
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