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02-24-2026 02:43 AM
Hello,
i have imported the known error template and known error knowledge base but when the article is created the article is not being stored in Known error knowledge base .What could be the issue of this .
Solved! Go to Solution.
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02-24-2026 02:46 AM
So when you create KA, from template are you able to see the knowledge base as Known error?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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02-25-2026 05:57 AM
Hi
“Looks like the table doesn’t exist, which is causing the knowledge error. There is a plugin we can activate, and then we can create the KB and template using that plugin.”
Install:
Activate the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) and the Problem Management Best Practice — Madrid — Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge) plugin.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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02-24-2026 03:32 AM
Hi @Devika ,
Please make sure the article is being created under the Known Error Knowledge Base.
Also check the following:
You have proper user criteria/permissions to create articles in that KB.
The Known Error KB is active and published.
No business rule or data policy is overriding the Knowledge Base value.
Please verify these configurations.
Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.
Regards,
Vaishnavi
Technical Consultant
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02-26-2026 02:32 AM
Hi @Devika ,
and if you navigate to this URL:
https://yourinstance.service-now.com/kb_template_known_error_article_list.do
What do you see there?
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