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3 weeks ago
Hello,
i have imported the known error template and known error knowledge base but when the article is created the article is not being stored in Known error knowledge base .What could be the issue of this .
Solved! Go to Solution.
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3 weeks ago
So when you create KA, from template are you able to see the knowledge base as Known error?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago
Hi
“Looks like the table doesn’t exist, which is causing the knowledge error. There is a plugin we can activate, and then we can create the KB and template using that plugin.”
Install:
Activate the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) and the Problem Management Best Practice — Madrid — Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge) plugin.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago
Hi @Devika ,
Please make sure the article is being created under the Known Error Knowledge Base.
Also check the following:
You have proper user criteria/permissions to create articles in that KB.
The Known Error KB is active and published.
No business rule or data policy is overriding the Knowledge Base value.
Please verify these configurations.
Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.
Regards,
Vaishnavi
Technical Consultant
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3 weeks ago
Hi @Devika ,
and if you navigate to this URL:
https://yourinstance.service-now.com/kb_template_known_error_article_list.do
What do you see there?
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