Developer

SOW List Controller Data Broker Transform Error: Cannot read property 'internalType' from undefined

Hi Community,I am encountering a rendering error within Service Operations Workspace (SOW) when trying to open the "Open items" navigation list menu under the Requests section.My Questions:1. Has anyone pinpointed the exact field or column configurat...

Question

Sales CRM Decoded: THE BIG PICTURE

What is Sales CRM ServiceNow Sales CRM manages the whole product sales life cycle on one platform: pre-sales leads and opportunities, quotes, order capture and fulfilment, order and invoice cases, and post-sales changes and renewals. Front, middle an...

blog

PDI Scheduled for Reclamation Despite Daily Usage

My Personal Developer Instance (dev226319) has been scheduled for automatic reclamation due to inactivity. However, I actively use this instance every day for development, including creating tables, records, business rules, client scripts, Script Inc...

Question

How to rollback your modifications made by FiX script or Background Script

Recently I was working on a requirement where I needed to write a script to remove specific users from their respective groups and remove all of their roles (given directly to them without any group) and only assign 'snc_internal' role to them. I did...

Article
Scripting and Coding

Resolved! Can't change user role to admin for my PDI

Hello SN community, I have requested a PDI to practice, the "Change User Role" is dimmed as per screenshot, I have tried to reset and wipe my instance a lot with no clue, I have also released the instance but the issue persisted. KFYA

Question

ServiceNow Incident Alerts as Adaptive Card on Microsoft Teams

Hello Experts,Any idea and document for ServiceNow Incident Alerts as Adaptive Card on Microsoft Teams. I would like to configure this.

Question

Looking for a Complete Guide to GlideRecord and GlideAggregate Methods in ServiceNow

Hello Community Members,I am learning ServiceNow scripting and want to develop a deep understanding of GlideRecord and GlideAggregate.I am looking for reliable learning resources, documentation, or practical examples covering all important methods, i...

Question

Want to display button in related list using UI action

I want to perform a action in that I need to use UI action to set button in related list of that perticula form . Anybody will tell me how to do that ?

Question

Resolved! com.glide.par.unified_analytics.enabled = No reports or no dashboards. Fun.

So, just upgraded from Yokohama to Australia. The sys_property "com.glide.par.unified_analytics.enabled" is a PITA. When com.glide.par.unified_analytics.enabled is set to FALSE, itil users cannot access any reports they had built. When they click o...

Question

Conditional visible Multi-Row Variable Set

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working with the Multi-Row Variable Set on Catalog Items, a while ago I stumbled on making the Multi-Row Variable Set conditional visible. Conditional ...

Article

Is it possible to set the subject of an email client template using an email script?

I have created a custom email client template in my pdi which uses the London version. I would like the subject to be set using an email script. I am able to set the content of the email client template using the following for example: template.print...

Question

Setting Subject in Mail Script for Email Client Template

Can we set a subject in Mail Script for Email Client Template (sys_email_client_template) . Tried below

Question

How do I dynamically create the Subject in Client Template to populate based on information from the case?

I am trying to dynamically create the subject of a reply email to populate based on information from the case. I am using the Email [sys_email] table so I'm able to capture the email chain in the reply. I want the case number as well as the short de...

Question
Scripting and Coding
User Interface (UI)

Resolved! Add info to subject with Email Script in Email Client Template (email action on a Change record)

Hello there, I am trying to run an email script to add the current month to the subject, but it won't work. Any idea why ?I'm calling my email script in the HTML field of the Email Client Template. It should be running when a user wants to send an Em...

Question

Unraveling the Upgrade Impact Tracker

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Have you ever opened an out-of-the-box Business Rule, Script Include, or System Property in ServiceNow and noticed a red or yellow warning message at the top...

Article