Developer

How to Make a Custom Field Read-Only in Strategic Planning Workspace Planning Grid?

Hi Community,I have a requirement in ServiceNow Strategic Planning Workspace (Portfolio Planning → Planning tab).We have a custom field named Project Number displayed as a column in the Planning grid. We want this field to be read-only for users, so ...

Question

Cloning a Self-Hosted Database Using KB1645366

Hello everyone, KB1645366 describes how to clone a database for MariaDB and MySQL for ServiceNow self-hosted.One of the important steps is backing up the KMF tables from the target instance. The KB provides a list of tables to back up :sn_kmf_identit...

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How to Secure a ServiceNow MCP Server When Multiple Employees Use the Same Claude Account

Hi Community,I’m exploring how to connect Claude to a ServiceNow MCP server. In our setup, multiple employees may use the same Claude account and connect to the same ServiceNow instance.I want to understand how to secure this setup and prevent misuse...

Question

Can't link incidents to a problem

Hi SN Community I am having an issue linking an multiple incidents to a problem (as per screenshot) in Workflow Studio in SN Australia. I can see this worked on older versions like Yokohama. I understand that a few things have perhaps changed in Aust...

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Faska/offline Instance

dev445641 is Offline after refreshing several times, hope to assist me to bring it online, thanks

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My first ServiceNow Lux app: one afternoon, three failed checks and an incident board

I finally sat down to try ServiceNow Lux this weekend. If you haven't come across it yet, Lux is the new UI framework that arrived with the Brazil release, due to go GA later this quarter. What got my attention is that it's built on Lit and Tailwind ...

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User Interface (UI)

Approval in Flow designer is being skipped due to no valid approvers.

I built a flow that has an approver. The flow is triggered by Service Catalog. On that specific catalog item, there is a reference field that points to the sys_user table. The user selected in the reference variable( Supervisor) is designated ...

Question

Platform Analytics Dashboard shows "Access Restricted" for RITM-based widgets

Hi Team,We are facing an issue with a Platform Analytics dashboard in ServiceNow.ScenarioDashboard datasource is Requested Item [sc_req_item].Users can successfully access and view all RITM records related to SOC Change Request from the Requested Ite...

Question

PDI “Last Used” not updating despite login and development activity

Hi Community,My Personal Developer Instance was down for around four days. I started it again yesterday using Start Building, logged in successfully, and performed the following activities:Elevated my role, logged in via PDI URLUpdated and saved an i...

Question

Flow Designer - REST Step | how to pass a token from script step to the REST Step.

Hi, due to different requirements on the body I need to query the token in a script step before the rest step.The token I get is currently still in the log.Now I have problems to pass the token to the rest step.The token uses a connection alias and i...

Question

Guided Simulations Are Here: ServiceNow University Changed the Way We Learn

Have you ever been excited to start a ServiceNow lab, only to find yourself juggling between instructions, a simulator window, validation steps, and troubleshooting what went wrong? I know I have. For years, many of us learned through traditional s...

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SAM Pro : License Reconciliation not happing

Hi all,Learning SAM PRO step by step. So I created custom Publisher, Product, Product Defination(Custom Part Number), DMAP and Software model. and Software Entitlement. I loaded Software installations through datasource, successfully created install...

Question

PDI Offline After Failed Upgrade – Brazil Patch 1 Hot Fix 1

Hi ServiceNow Team,My Personal Developer Instance (PDI) has been offline since October 30, 2026.Instance details:Instance ID: dev181732Current release: Brazil Patch 1Failed upgrade: Brazil Patch 1 Hot Fix 1Upgrade failure date: October 31, 2026Curren...

Question

How to change the Title of KB Article

Hi Everyone,How can I edit the Title/short description of an existing KB Article. Does it require any extra roles or they cannot be edited or is there something else.Kindly help me with this.Regards,Dhruv Khandelwal

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Method failed: with code 429 (Opsramp Outbound Integration)

We have done Opsramp-ServiceNow Bidirectional Integration for Incident Module.For outbound we are using flow designer to retry 3 times and create incident if API failure occurs.How to handle error 429 as shown in sceenshot ?

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