Lettings users add comments to activities stream in portal

JJG_SNOW
Mega Guru

‎01-05-2024 07:32 AM

I need users to be able to add comments to cases (sn_customerservice_case) they created in the Service Portal.

 

I am an admin, so when I go to a case in the Service Portal, I see where I can add a message:

JohnGilmore_0-1704468640315.png

 

The issue is non admin users do not see this message field:

JohnGilmore_1-1704468702745.png

 

 

How can I allow non admin users to add messages to the activities stream in the portal? 

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Sid_Takali
Kilo Patron
Kilo Patron

‎01-05-2024 09:33 AM

Hi @JJG_SNOW this is due to role issue. Try giving sn_customerservice.self_contributor role to any non admin user and test it. see https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi... 

 

Mark my answer helpful/correct, if applicable

Regards,

Siddha

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lasym
Tera Contributor

‎04-04-2024 08:46 AM

Hi, have you found a solution to this yet? I'm having the same problem and can't seem to find the sn_customerservice.self_contributor role at all.

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