Licensing requirements for custom and OOB roles

[G Balaji]

Hi,

Which is the best way to learn what roles requires licesning?

I'm working on GRC module. I would like to know which of the OOB roles requires licensing?

I also have a custom application and custom role. My custom role was read and write task_sla, contract_sla tables and read task table. Does this incur any cost towards licesning?

Kindly share some pointers on this.

Thanks.

[Devyani_6]

Hi,

Go through below link, this will help you in understanding the licensing for roles in ServiceNow.

Need to know Servicenow licensing details

How custom roles are counted as a license?

Managing end user licenses usage through role assignment

For GRC module, the role will depend on what modules of GRC, you are working. For example, if you working on 'GRC Vendor Risk Management', You will require the roles as mention in the following link:

Components installed with Vendor Risk Management

Mark Correct/Helpful, if this helps you.

Regards,

Devyani

www.dxsherpa.com

[Daniel Billing · Accepted solution]

Please reach out to a SN sales rep. as there is soooooo many versions of this depending on when a customer contract was signed.

[Deepak Ingale1]

Hi Balaji,

Cost may vary with the account or the agreement what customer signs up with ServieNow.

Please get in touch with "account manager" for your customer to get licensing terms and conditions.

Note: Please mark reply as correct if it answers your question