Link email notification to ticket form widget in Service Portal

[Julia37]

Hello,

I am trying to create a link from to view the current ticket form in the service portal.  

I found another similar question and the answer was to use the following hyperlink but I'm getting a 404 error.

https://(instance)/sp?sys_id=${current.sys_id}&view=sp&id=ticket&table=incident

[M Ismail]

Hi @Julia37,

The error code 404 means record not found, have you tried with another record sys_id. I tried above link with hard coded sys_id and it worked for me.

Please hit helpful and accept this as a solution if it solved your problem.
Thank you 

[Julia37]

Hi M Ismail,

I just tried hard coding the sys-id and I am still getting the 404 page not found error.

Any other suggestions?

Thanks,

Julia

[M Ismail]

Hi @Julia37 ,

have you checked  under
service portal > 'page' having id is ticket (id=ticket)
I have a page having id is ticket may be that's why I worked for me.