Link to request number in flow designer email notification

[LK11]

Hi 

Has anyone worked with flow designer to send an email notification with link to current request number?

Thanks

[Brad Tilton]

There is an action you can use from flow designer to send an email:

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/flow-designer/refere...

[rm231]

Thanks, Brad. The link is not working anymore.

[midjoule · Accepted solution]

Hi lk24,

I had the same requirement. The best I could achieve is simply writing the URL of the system (*) in the e-mail and appending the SYS_ID of the record from the data pill:

1. Create a flow designer action which retrieves the instance URL

2. In the Send Email action, build the URL:

Here is the result in outlook, which is converting the URL to a link:

Please mark as Correct if it resolved your issue.

[SuryaTeja]

Very helpful! I did exactly what you did but I'm not able to make it as a hyperlink. In the outbound email, the link is generated right but it's not hyperlink. Can you help?

[k_tolentino]

Hi @midjoule can this be done as well in Tokyo version? I was looking for the input or script step (like in the first image) in the list of actions but I can't find it. Thank you.