List collect showing "No matches found"

[Eric Gilmore]

I have a list collector that points to a table for it's values. If a non ITIL role user tries to use the variable, they get "No matches found". The table only has the default ACL & user it was setup with. What's going on here? Has anyone else run into this?

[Stephen Sturde]

Hi Eric -

Not too random, but definitely a unique entry specific to this purpose. Here's an example:

[Eric Gilmore · Accepted solution]

So I did this workaround.

The background is that users without any roles assigned, or NOT associated with roles like ITIL or maybe admin, can't see the reference field values.

So, as a work around I changed the field on my record producer from a reference field to a select box with no values. I then created a script include with a getter function to lookup the entries in the reference table. Next I created a client script on the variable set that uses a GlideAjax script to make a call from the client side to server side to retrieve our data from the reference table.

I filter the returned entries in the script include via an addQuery() function, to return a subset of the possible values in the reference table. Using these returned entries on the client side I do a g_form.addOptions() to load our selectbox with the options we want and their associated sys_ids.

Now since I did a lookup on my reference table, I'm using the actual sys_ids I need to properly set the other form field on the Incident form. Because of this, the values are properly set using the correct sys_ids. No muss, no fuss, no more values not showing up in my drop down.

So what I essentially did was to bypass whatever process is used to authenticate that a user has the proper role to see the values in my reference table. 😮

[RadZz]

Hello, can you provide the script include and the client script you did ?

TAI  🙂

[RadZz]

Hello.. I need something similar.. can I know the script include and client script on this?