List edit dot walked fields

rlehmann · ‎01-13-2020

Looking for a way to allow some users to be able to list edit dot walked fields.

Example:
I have added a new field to the RITM form and created an ACL to be able to list edit the field.
That same field has been added to one of the list views for Catalog Tasks.
I'd like to be able to allow some users to list edit the field from the Catalog Tasks list view.
Because I've created the list view ACL for the field on RITM, they have no issues list editing the field on the list view of RITMs, but cannot do it via the dot walked field from the Catalog Tasks list view.

Is this possible?

Thanks for any assistance.
Cheers
Ron

rlehmann · ‎01-24-2020

After working with ServiceNow Support via HI, the solution for this is to remove the read-only option for the Request Item field on the catalog task form itself.

They referenced the following community article to explain why:
ServiceNow Community - Read-only reference field makes dot-walked fields read-only as well?

By removing the read-only option and controlling access to the field via UI Policy, this then allowed the ability to create the list edit ACLs required for each field on the RITM.

Using a UI Policy isn't the ideal way to handle it, but it meets our requirements to allow list editing dot walked fields.

View solution in original post

Alberto Consonn · ‎01-14-2020

In your ACL there is a mistake, remove the u_it_estimated_effort Name and put None, it should fix your issue.

rlehmann · ‎01-14-2020

Thanks for the response Alberto.

That doesn't appear to work either.

Alberto Consonn · ‎01-14-2020

Try changing * instead of None, then add also another ACL of Operation Write for the custom field u_it_estimated_effort, this should work.

rlehmann · ‎01-14-2020

Unfortunately still getting the same message, even after clearing cache and trying different ITIL users.

Also tried as Admin and received the same security message.

JGombas · ‎01-22-2020

I'm having a similar problem with dot walked fields in list edit. Can edit the fields just fine on the source tables but as soon as I dot walk em they don't allow edit even as admin. ACLs for list edit and write all seem in place too. Did you find something that worked for you?