List field displaying sys_id rather than name after being saved

[Sam Ogden]

Hi All,

We have created a list field on our incident table called u_escalated_to.. This is a reference to the sys_user_grmember table and has a simple filter of Group is SM Managers.

When you first select the name in the list it displays correctly.

Once you save the record it is displaying as the Sys_ID

Any suggestions on how to get it to retain the name rather than the sys_id?

Any help is greatly appreciated

Thanks

[Sam Ogden]

Cheers Chuck,

Apologies, I thought I'd added a screenshot.   Below is the current setup of the dictionary of that field:

[Chuck Tomasi · Accepted solution]

Sorry Sam. Mistake on my part. Go to the script include and change the line:

list.push(grm.getValue('sys_id'));

to

list.push(grm.getValue('user'));

The list was creating a bad list of sys_ids.

[Sam Ogden]

HI Chuck,

I've made the change but it still doesn't seem to be filtering.   The script is:

Thanks for your help so far and your patients!!

[Chuck Tomasi]

Odd, it seems to work fine for me. I've got my group name set to "Service Desk" which has three members.

Have you checked the logs for any signs of trouble?

System Logs> Errors

System Logs> Warnings

[Sam Ogden]

Hi Chuck,

Apologies not replied in a while.   Mine is set to SM Managers which has :

But it is still not filtering and dragging through all users:

Which logs should I be looking at? do I need to add anything to the script for these logs?

Thanks