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05-03-2017 05:40 AM
Hi,
Is there any way to see the licenses list being consumed by my servicenow instance and the type of license?
Solved! Go to Solution.
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05-03-2017 06:01 AM
if abel tuter does not have any role in his user record . Then Abel will not be charged.
Charges applicable only if Abel has been allocated to any role like itil,Approver_admin. Etc.
Thanks,
Syed
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05-03-2017 06:05 AM
Users such as Abel Tuter are demo data and you should remove demo data from your production instances by requesting it from HI.
ServiceNow licencing is not the same for everyone and the most reliable source of determining your licences is to consult your representative.
If you are looking for a headcount of users with roles you can run the following condition on the sys_user table:
Sys ID [is] javascript:getRoledUsers()
of by using this link after you instance URL: /sys_user_list.do?sysparm_query=active%3Dtrue%5Esys_id%3Djavascript%3AgetRoledUsers()
