Load Testing on ServiceNow Instance

tarunsingh
Tera Contributor

‎08-10-2016 04:26 AM

We have a requirement to do a load test on our ServiceNow instance as per the Customer requirement. We need suggestions on various options available where we can do this load testing. Any pointers in this regard will be really helpful.

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jbauguess
Tera Expert

‎08-10-2016 06:02 AM

My department handles load testing using HP Load Runner.   We've done various load tests, such as:



  • Creating a change request record, then updating it.
  • Creating an incident, then updating it.
  • Having a user make a REST calls to some CMDB tables.
  • Having a user make some REST calls to some survey tables.


Then we took the above actions and ramped them up in terms of frequency and concurrency.   So after about 30 minutes I had 20 users doing changes, 20 users doing incidents, 5 users making the first REST call and 5 users making the second REST call.



Notify ServiceNow before you do this, so they aren't surprised by any increase in traffic or an unusual number of events that may occur.   We ran ours against our QA instance and it performed really well as it ramped up.   Kudos to ServiceNow for that.