Lock down change states for users with change_management role

ebaileyybs
Tera Expert

Hi,

I am looking to lock down certain states available for selection within the change state field. Please see below options;

find_real_file.png

I would like for 'ITIL' users to only be able to select the following states;

Draft

Review

Closed

Users with the change_management role should be able to select any of the above states.

Any help with this would be greatly appreciate.d

Kind regards,

Emma

35 REPLIES 35

Pradeep Sharma
ServiceNow Employee