Lock down change states for users with change_management role

ebaileyybs
Tera Expert

Hi,

I am looking to lock down certain states available for selection within the change state field. Please see below options;

find_real_file.png

I would like for 'ITIL' users to only be able to select the following states;

Draft

Review

Closed

Users with the change_management role should be able to select any of the above states.

Any help with this would be greatly appreciate.d

Kind regards,

Emma

35 REPLIES 35

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee