Lock incidents when other user is viewing them. Only one user can edit an incident at a time.

[thakkallapallay]

Hi Team,

Please help me with this.

How to lock incidents from editing when other user has opened the same incident. This functionality is present for workflows by default. I want it for incidents.

Thanks,

Ramya

[bernyalvarado]

Hi Ramya,

The following could be helpful:

Simultaneous Update Alert - ServiceNow Wiki

Handling Simultaneous Updates in ServiceNow - ServiceNow Guru

Thanks,

Berny

[thakkallapallay]

Hi Berny,

Thanks a lot. I tried first link, it solved my requirement.

[bernyalvarado]

That's Great Ramya.

Would you mind marking the response as correct so that we can close this thread?

Thanks,

Berny

[bernyalvarado]

Additionally, in case you haven't try Geneva yet... when you're within a record which is modified by another user while you had it open, then you will see a really cool blue icon next to the updated field and a tool tip on it will indicate the person which just did the change. Of course... the field will get updated in real-time in your form without you having to refresh it. Cool!! right?

Thanks,

Berny