login with sso - from email

[gtk]

in email script/body when the input is given as ${number} - a link is provided to redirect to the ticket page

in our instance, we have two different types of users with different sso id's (two different compaly)

user1 and user2

if the same email is sent to both users when they click on it then it has to redirect to ticket page using their sso login

can anyone suggest how to do it

thanks in advance

[corina]

Hello,

Does this approach help?

Configure users for Multi-Provider SSO

[Rajesh Mushke]

Hi gtk

might be helpful to you.

Email links with SSO:

When using External Authentication (or SSO) that requires URL parameter additions, you must establish how to handle links in email notifications.

The default links contain a URL that directs you to a specific location in the instance, like an Incident or Change Request, without incorporating SSO credentials. Below are examples for directing the user to the location in the instance without logging in on the instance login page.

• Unencrypted HTTP technique to connect to the /demo instance (it does not navigate to specific record):https://<instance name>.service-now.com/?SM_USER=user_name&DE_USER=lQjIVp7aRJtyPx5+2O/vgU24tbE=
• Link (in an email notification) to a specific record, so that the user first goes to the company's own login portal:

  https://login.company_portal_page.com/nav_to.do?uri=incident.do?sys_id=009f8eda0a0a0b2b01ab4eb094223466%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true

  class="p" style="margin-bottom:10px"
• The company portal must then take that URL and construct the redirect URL to the instance preserving the segment necessary to access the specific record, and adding the SSO credentials to the end of the URL:

  https://<instance name>.service-now.com/nav_to.do?uri=incident.do?sys_id=009f8eda0a0a0b2b01ab4eb094223466%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true&SM_USER=user_name&DE_USER=lQjIVp7aRJtyPx5+2O/vgU24tbE=

You can also Refer:

Email links with SSO

[Rajesh Mushke]

Hey Gtk,

Any update on this?

Would you mind please close this thread, then only this will be helpful for other community user.

thanks in advance.....!!!

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