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08-23-2024 06:58 AM
When we upgraded to Xanadu Patch 0, the login page no longer displays our company login.
Is Xanadu no longer using the banner image that is set on My Company? How do we fix this?
Thank you!
Solved! Go to Solution.
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08-23-2024 07:06 AM
same happened with us, and we added the image in system properties again.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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08-23-2024 07:09 AM
Hi there,
Personally didn't experience this upgrading a company instance and a PDI.
Though you could just set it again. System Properties > Basic Configuration UI16. Banner image for UI16.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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09-02-2024 05:52 AM
I'm having the same issue. Super weird behavior. I even wiped an instance and reloaded Xanadu and experiencing the same issue. So I have had the issue with both an upgrade from Washington to Xanadu and a wiped instance. I've tried updating via:
- My Company
- System Properties > Basic Configuration UI16. Banner image for UI16
- System Properties > Basic Configuration Banner image
- cache.do + logout.do
- clear browser cache + browser in incognito mode
What is consistent is that the image does not display and after logging in, my landing page is a redirect to the URL of the image (super annoying). It's starting to appear to be a path or permissions issue to the image, but I can not quite tell.
Here is a video demonstrating the problem:
https://youtu.be/2H5i398aKuY
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09-04-2024 03:27 AM
That is weird. Setting the image under System Properties --> Basic Configuration UI16 resolved our issue. The only difference I see is that for My Company, we have the logo image loaded for both UI16 Banner Image and Banner image. The Banner image field was added to the form.
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12-03-2024 03:22 AM
Check out KB1535049. That fixed the issue for us.
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02-26-2025 12:41 PM
Make sure you are on Global scope when uploading or it will not work.
