Lookup Select Box variable on Flow Designer

[Dariussiriuse]

Hi everyone!

I am finding myself into a situation where I have a table with simple fields {name | number | sys_id}.

I created a catalog item that has a Lookup Select Box to get the values from that table.

Moving forwards, I created a flow to handle the submission of this request.

My issue is that when I pull in the variables from the catalog, the variable in question is of type 'choice' but displays no values inside of it? So, on a condition of 'if (get catalog variables -> var1)  |  is  |  --none--' , the '--none--' will have no other choices to select. 

I tested as well a copy of itself using only a Select Box, but my issue with this is that on the Catalog Item, I can't bring the table where the records are for choice, and therefore I have no choices displayed (unless I create those choices manually onto that variable configuration page). But I don't want this, I need the user to be able to input those new choices via record. And the Lookup Select Box is perfect for this!

But yeah.. I can't get the choices onto the flow.

Any ideas how I can make them appear?

regards,

Darius

[Dariussiriuse]

Absolutely!

So, the field that I want to show the choices for is configured as as Lookup Select Box

 And as you can see bellow, I  am managing to get the records as choices.

 BUT, my issue is that on the flow designer, those record choices are not present.

 

What I was saying was that I the only kind of field that does show a choice in the flow designer is the standard 'Select Box', but I need to use the Lookup Select Box specifically...

Hope this helps in clarifying!

[Dariussiriuse]

And as I was saying, I have created an action to debug the value that is passed on, but turns out that the value is 'undefined'

[RichardE · Accepted solution]

Lookup Select Box is not supported.  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962980

[Community Alums]

Hi Darius, 

I had face the same issue, my workaround  was by building a new action to update the lookup selected box. 

1. create and action with Input 

a. requested Item 

b. variable name

c. new value

2, look Up Record 

table: variable Ownership

condition Parent item is action a (requested item) and Dependent item. Question. Name is Action b (varaible name)

3. look Up Record

table : options [sc_item_option]

condition Sys ID is step2. variable ownership record.Dependent Item.sys id.

4. update record 

table options [sc_item_option]

value is step1 new value.

..... 

call the action from the flow after submit catalog Item request example f you have 3 lookup select box you need to call it 3 time. 

Thank you 

Mark

[VishwamitraM]

https://www.servicenow.com/community/developer-forum/submit-catalog-item-flow-action-limitation/td-p...