Lookup Selectbox variable showing sysid of record

Rocky5
Kilo Sage

Hello Experts,

 

I have created a lookup select box type variable on catalog item that is referencing to sysapproval_approver table and I put 'Approver' field as lookup field (screenshot below) but after submission of catalog item, I was expecting to see 'Approver' name in that variable but instead I am seeing sysid of approval record. How can I make it display 'Approver' name instead of sys id of 'Approval' record?

Rocky5_0-1739197201223.png

I am seeing it like this after submission.

Rocky5_1-1739197243876.png

Any help is appreciated. 

Thanks,

Rocky.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Rocky5 

try giving approver in the lookup label field(s)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Rocky5 

try giving approver in the lookup label field(s)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Rocky5 

it worked for me with Lookup select box and it showed the approver on RITM variable editor

AnkurBawiskar_0-1739198219148.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader