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02-10-2025 06:21 AM
Hello Experts,
I have created a lookup select box type variable on catalog item that is referencing to sysapproval_approver table and I put 'Approver' field as lookup field (screenshot below) but after submission of catalog item, I was expecting to see 'Approver' name in that variable but instead I am seeing sysid of approval record. How can I make it display 'Approver' name instead of sys id of 'Approval' record?
I am seeing it like this after submission.
Any help is appreciated.
Thanks,
Rocky.
Solved! Go to Solution.
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02-10-2025 06:32 AM
try giving approver in the lookup label field(s)
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-10-2025 06:32 AM
try giving approver in the lookup label field(s)
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-10-2025 06:37 AM
it worked for me with Lookup select box and it showed the approver on RITM variable editor
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader