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Lookup Selectbox variable showing sysid of record

Rocky5
Kilo Sage

Hello Experts,

 

I have created a lookup select box type variable on catalog item that is referencing to sysapproval_approver table and I put 'Approver' field as lookup field (screenshot below) but after submission of catalog item, I was expecting to see 'Approver' name in that variable but instead I am seeing sysid of approval record. How can I make it display 'Approver' name instead of sys id of 'Approval' record?

Rocky5_0-1739197201223.png

I am seeing it like this after submission.

Rocky5_1-1739197243876.png

Any help is appreciated. 

Thanks,

Rocky.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@Rocky5 

try giving approver in the lookup label field(s)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@Rocky5 

try giving approver in the lookup label field(s)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@Rocky5 

it worked for me with Lookup select box and it showed the approver on RITM variable editor

AnkurBawiskar_0-1739198219148.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader