Mail notification to show variable values if equals yes

[Bidduam]

So I am creating a mail notification that is generated from a RITM, it has some standard text, some variable values and that is all working fine.

The part I'm having issues with is where our users have chosen yes or no to a list of questions - I want to show all the questions they have answered yes to. 

Please Note: This is not a standard yes no field, we have used multiple choice for formatting reasons, so it's not true false, it is yes or no as the answer.

I figured the best way would be a mail script, but I'm getting an error in the notification advising that:

"Email script render error: email script [ variables_yes ] does not exist"

If someone knows how I can do this I'd really appreciate the help please.

The email script I'm trying is like this:

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    if (current.variables.question1 == 'yes') {
        template.print('*Are you going to attend?');
    }

    if (current.variables.question2 == 'yes') {
        template.print('*Is the sky blue?');
    }

    if (current.variables.question3 == 'yes') {
        template.print('*Do you like to swim?');
    }

    if (current.variables.question4 == 'yes') {
        template.print('*Are you doing something on the weekend?');
    }

})(current, template, email, email_action, event);

[Bidduam]

Worked it out.

Top left of the "What will it contain" tab, I changed the context type from HTML Only, to HTML and plain text.

Turns out if I'd done that at the start I wouldn't have had the issue!

Thank you for your help @Aman Kumar S 

[Amit Verma]

Hi @Bidduam

It could be possible that the email notification is inserting html <span> tags into your mail script calls. Please follow below steps and check if span tag is the culprit :

1. Go into the notification that is generating the error and click the < > button on the editor to open the source code editor.

2. Look for the tag with your mail script name like ${mail_script_name}. It likely has span tags in it so it looks like this:   ${mail_script_name</span><span>}, which is causing the notification to be unable to find the mail script and run it.

3.Remove the span tags and retry.

Refer below posts for reference :

https://www.servicenow.com/community/developer-forum/email-script-render-error-email-script-live-fee...

https://www.servicenow.com/community/developer-forum/email-script-render-error-email-script-survey-u...

Thanks & Regards

Amit Verma

[Amit Gujarathi]

HI @Bidduam ,
I trust you are doing great.
Please find the updated version of your script :

(function runMailScript(current, template, email, email_action, event) {
    // Assuming 'variables' is a correctly set up variable set on the RITM form
    // and each question is a variable within that set.
    // It's also assumed that 'question1', 'question2', etc., are the internal names of the variables.

    var questions = [
        {variable: 'question1', text: 'Are you going to attend?'},
        {variable: 'question2', text: 'Is the sky blue?'},
        {variable: 'question3', text: 'Do you like to swim?'},
        {variable: 'question4', text: 'Are you doing something on the weekend?'}
    ];

    questions.forEach(function(question) {
        var answer = current.variables[question.variable];
        if (answer && answer.getDisplayValue() === 'yes') {
            template.print('*' + question.text + '\n');
        }
    });
})(current, template, email, email_action, event);

[Bidduam]

@Amit Gujarathi 

Unfortunately this doesn't show anything - no error, but no values or text either