Mail

[Basina Akash]

Catalog item is requested by the Requestor . Then it goes to approval to the requestor's manager if he approves then it is closed and completed , if he is not approved even after 3 days the mail should be sent to the manager  on the 4th day ,Even he is not approved on 4 th day the mail should be sent on 5 th day and 6 th day also , If he is not approved in 6 days then it is cancelled

Need to acheive in flow design

[Dr Atul G- LNG]

Hi @Basina Akash 

It can do easily in Flow Designer.

https://www.servicenow.com/community/developer-forum/flow-designer-trigger-to-run-approval-reminder/...

https://www.servicenow.com/community/grc-forum/reminder-notification-to-be-sent-to-approver-if-he-ha...

https://www.youtube.com/watch?v=hVctTUMWIcs

Via WORKFLOW

https://www.servicenow.com/community/developer-forum/i-want-to-send-an-approval-email-reminder-that-...

Similar use case.

[Robin John]

One of the approaches could be as follows:

1. Have one flow that has the logic for approval and rejection of the request.
2. Have a second scheduled flow that triggers every day.
   1. You look up all requests which are in the approval state "requested".
   2. You loop through the records and calculate the duration based on the opened_at value
   3. You create if-else blocks. For e.g. if (duration == 4 days){// send notification}else if (duration == 5 days){// send notification}else{ // cancel request}

This can be achieved in the flow via the OOB action and flow logic components or you can have a custom action component with a script. 

[Basina Akash]

Do you have the flow 

Can you share the flow

[Dr Atul G- LNG]

Hi @Basina Akash 

Check thsi

https://www.servicenow.com/community/developer-forum/flow-designer-trigger-to-run-approval-reminder/...

Trigger

Scheudule

Action

Look up records

with conditions

Email