mailto email template

[Maria DeLaCruz]

Hello,

I have 'mailto' email templates that are Yes and No links on an email notification.   There's an inbound action that captures these responses.   My question is, when the Yes or No link is clicked, and an email reply dialog box opens up, can text be added to the body of that reply message (where the watermark shows)?   In my screen shot below, can text be added to the yellow section?   When I checked the email template, the "Message" area is for the text that you would like to show for the hyperlink.

Thanks,
Maria

[russell_miller · Accepted solution]

Hi Maria,

Yes you can, but the best way I have found to do this is using a mailscript as you need to be able to set the "body" of the mailto link

e.g. <a href="mailto:inbound@myinstance.service-now.com?subject=Help%20OMe&body=I%20need%20helpRegards%20″>

I've posted on my blog about using images to enhance the look of your mailto: links, but you could use the concepts in that to achieve what you need...

ServiceNow Test Dummy: Graphic Buttons for email approvals

Hope that is of use.

[Maria DeLaCruz]

Thanks Russell!   This works perfectly!  

[Ashok Katam]

Hi Maria

mailto.approval is the template that loads when you click on Approve link from Approval email and

mailto.rejection for Rejection

You can add your text in Message box in those templates to display in reply email

[prajaktanaik]

Hi Kumar,

I have used these templates in my approval email, but it is not working as expected. When I click on the links in the approval email, it just opens a new tab in the browser but the task is not updated with approved or rejected.

Any suggestions on this please? I am working on fuji. I have even tried this on my personal Helsinki instance but even there it didnt work.

Thanks,

Prajakta