Maintenance Window

[sunny13]

Hi All,

I would like to know what is the purpose of a Maintenance Window ?

Today in SN if a Change Request is scheduled outside of a Maintenance Maintenance window it shows up as a conflict with Type of "Not in a Maintenance Window" I would like to show the type where the Conflict is "In a Maintenance window" or what other Options there are as far as the type of conflict.

Thnaks for your support.

[Patricia Brenna]

Hi Dominik .. I am currently on ROME and looking for basically the same thing that Sunny asked for.  I want the Conflict Detector to show when a Change Request falls "In a Maintenance Window".  This will help us track those Change Requests that we want to perform during the Maintenance Window.  

Let me know if ServiceNow has considered this as a viable/reasonable customer request for enhancement of the Conflict Detector.

thanks,

Pat.Brennan@sanofi.com

[Patricia Brenna]

Hi Sunny .. I too am looking for the Conflict Detector to identify Change Requests that fall "In a Maintenance Window".  Is there an option to include this?

Please advise.  Thanks,

Pat Brennan pat.brennan@sanofi.com

[montanadawgz]

Sunny

I have a similar question. We recently upgraded to Kingston from Helsinki.

On our Normal Change Request, the confict is fired / added when a Service or Configuration Item is NOT in Maintenance Window.

Our Change Control Manager is asking if we could trigger an additional conflict for the following conditions:

a. Scheduled during maintenance Window AND

b. Expedite flag is true.

Call it something like Expedited during Maintenance Window.

Is this possible?

Thank You