Major Incident Tab is not Visible

sayan-ghosh
Tera Contributor

Hello Team,

I am not able to Find the Major Incident Tab when the Major Incident State is Accepted or Promoted.
MIM Plugins are enabled and MIM is working as expected.

But only Problem is with the Major Incident Tab.

sayanghosh_0-1744888339656.png

 


OOB UI Policy

sayanghosh_1-1744888394531.png


Slush Bucket:

sayanghosh_2-1744888453767.png


Best Regards

2 ACCEPTED SOLUTIONS

Rishi_11
Kilo Sage

Hi @sayan-ghosh ,

The OOB UI policy which you have attached seems to be modified. Can you please the check the scripts section of the UI Policy once? In your UI policy under the scripts sections in the "Execute if true" script use the following code:

function onCondition() {
	g_form.setSectionDisplay("major_incident", true);
}

Let me know if this helps or if u have any other questions.

 

Please mark this response as correct or helpful if it assisted you with your question. 

 

Thanks & Regards,

Rishi.

View solution in original post

Then i say, log a Now support case mate before you make changes.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

16 REPLIES 16

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sayan-ghosh 

 

Try to repair the MIM plugin once and do you have the required role like MI Manager.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

I have done with the Repairement.

Do I need to add the Major Incident section?

Hi @sayan-ghosh 

 

I tried it in my PDI, and when the Major Incident state is set to "Proposed," I can still see the MI table. Similarly, when it's "Promoted" or "Accepted," I can see it as well. What role do you have?

 

AGLearnNGrow_0-1744890637673.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

1. Can you send me the screenshot of the Slush Bucket(I want to see if any Major Incident Tab is attached)

2. OOTB UI Policy