Make a checkbox field true/false in the problem record if the incident related to problem is checked
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03-18-2025 06:44 AM
I want to populate a field which is a checkbox in a problem based on its value in incident form.
if that is checked , problem should also show as checked .
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03-19-2025 02:51 AM
Firstly, thanks!
To answer your question, A problem might have multiple incidents but if any inc has that one checkbox field marked true, the problem should have the same field value. Similarly, if the checkbox is made false, problem should again have it false.
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03-19-2025 03:04 AM
so what script did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-19-2025 03:15 AM
I created a after BR on problem table with insert and update and glided the incident table to check the value of the field and update in current.field_name. But that's not working.
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03-19-2025 08:12 AM
It makes the most sense to have the BR respond to the incident table, since that's what you're truly watching for a change in. The problem table is the effect; the incident table is the cause.