Make assignment group and assigned to fields editable only to Admin and ITIL.

[SBohare]

The following is the Script I wrote for the above problem It doesn't seem to work. I want feed back. 

function onLoad(){
// condition to check roles of user
// other than users with roles ITIL
if( ! (g_user.hasRoleExactly("itil") || g_user.hasRoleExactly('admin') ) ){
// setting to readonly
g_form.setReadOnly('assignment_group',true);
g_form.setReadOnly('assigned_to',true);
}
}

[Ankur Bawiskar · Accepted solution]

@SBohare 

why not use field level WRITE ACLs on those individual fields?

update script as this

function onLoad(){
	// condition to check roles of user
	// other than users with roles ITIL
	if(!g_user.hasRoleExactly("itil") && !g_user.hasRoleExactly('admin')){
		// setting to readonly
		g_form.setReadOnly('assignment_group',true);
		g_form.setReadOnly('assigned_to',true);
	}
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

Hi @SBohare ,

You can use this solution : https://www.servicenow.com/community/itsm-forum/make-assignment-group-and-assigned-to-fields-editabl...

[SBohare]

I went through the above query, and the answers there are neither complete nor working for me even after changing some parameters and adding more Scripts.Can you please look into the attachment and tell me if something looks fishy in there.

[Community Alums]

Hi @SBohare ,

You need to use the ACL for this.

Try to create write ACL for each field, so it will restrict editing from anywhere.

Anand

ServiceNow Developer

[Ankur Bawiskar · Accepted solution]

@SBohare 

why not use field level WRITE ACLs on those individual fields?

update script as this

function onLoad(){
	// condition to check roles of user
	// other than users with roles ITIL
	if(!g_user.hasRoleExactly("itil") && !g_user.hasRoleExactly('admin')){
		// setting to readonly
		g_form.setReadOnly('assignment_group',true);
		g_form.setReadOnly('assigned_to',true);
	}
}

If my response helped please mark it correct and close the thread so that it benefits future readers.