Make comments field mandatory in Agent work space.

[KaMmILa__]

Can some one help me how to make comments field mandatory in agent work space

I tried g_form.setMandatory('comments', true); but not working , I am enforcing that in the workspace client script section , every other action is working fine except setting mandatory to comments section.

[Uncle Rob]

Is there any other condition?  Or do you want ANY save in that interface to require a comment?

[KaMmILa__]

There is UI action on the incident when CLicked on that we ask the user to put some additional comments 

[Anurag Tripathi · Accepted solution]

I have this if it helps

-Anurag

[KaMmILa__]

Thanks Anurag , the left side additional comments we are not displaying, we are only showing journal field, we have the same code but it is not  displaying the journal field mandatory.