Make Field readonly according to the condition

[rah dev]

Hi Community, Good Day!!!!
As we know that in incident table when we add value on Caller field then for some users, 'location' field's value auto-populates. So, in my requirement, if location field gets auto-populates, make it read-only, like in below:

and when 'location' does not gets auto-populates and user sets it manually, then make it editable even it is set.

Thanks in Advance!!

[Vrushali Kolte]

Hi @rah dev ,

Based on your description, you can achieve the desired behavior by creating a client script in the catalog item. This client script will run when there's a change in the 'Caller' field. Attached is the snapshot for same. Here's an example of the code you can use:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    //Type appropriate comment here, and begin script below
    var loc = g_form.getValue('location'); //get the value of location field
    if (loc != '') {  // if it has value, then only make it readonly
        g_form.setReadOnly('location', true);
    }
}

 If my answer solves your issue, please mark it as Helpful 👍 and accepted ✔️ based on the impact.