Make sold product table available to snc_external contacts

[Luke James]

Hello All, 

I have a requirement where in the csm portal when creating a case the customer contact needs to be able to select a sold product on the form. Seems as though the sold product table is not available for snc_external users though. Anyone know how make this available so that they can select a sold product? 

Kind Regards, 

Luke

[Ankur Bawiskar]

@Luke James 

did you add a variable pointing to that table?

Check the table level READ ACL on that table and add the required roles.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Luke James]

@Ankur Bawiskar Yes I did. Created a field and mapped it to the correct field on the case. Admin can see the options in the field, but an external contact cannot. 

[Ankur Bawiskar]

@Luke James 

then it's access issue.

The variable I assume will be reference pointing to Sold Products table.

Add snc_external role in the table.None READ ACL

OR

Create another table.None READ ACL and add "snc_external" role to it

Table on which ACL to be applied - cmdb_model

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Luke James]

@Ankur Bawiskar I did add table.none read acl to the cmdb_model table with snc_external role to it and script of answer = true; but no look still.