Make the (RITM)catalog Task variables Read Only

[Service Manager]

Hi All,

I need some help to figure the best practice to make the variables read only or non editable on catalog task of RITM

Note : there are multiple huge number of catalog items. However I cannot created UI policy for each and every item and therefore created below client script onload. Unfortunately, it didn't work.

function onLoad() {

//Type appropriate comment here, and begin script below

if(g_user.hasRole('admin')) {

g_form.setVariablesReadOnly(false); //so that admins can edit the variables.

} else {

g_form.setVariablesReadOnly(true);

}

}

Thanks 

[Tony DiRienzo · Accepted solution]

UI Policies are evaluated after the Client Scripts run.  This is probably why your script is not giving the desired result:  your onLoad() Client Script is running first, and then the UI Policies are overriding it.

You should use a scripted UI Policy for what you are trying to do.  Just create a new UI Policy and check the "Run scripts" box, then put your script in the "Execute if true" field.  See this image for an example:

I hope this helps!

[Service Manager]

I appreciate your help!

It worked.

Thanks

[Dan R]

you can replace your g_form.setVariablesReadOnly(true) with the following script in your client script and then it will work:

$("variable_map").querySelectorAll("item").forEach(function(item) {
var variable = item.getAttribute("qname");
g_form.setReadOnly("variables."+ variable, true);
});

referenced doc: https://community.servicenow.com/community?id=community_question&sys_id=ae4560e6dbe453c4852c7a9e0f9619ca